Sarah Younis

Experience

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  Digital Generation eXperts, DGX Academy (Authorized IBM Training center)

  Dec 2001 - Nov 2002

  IT Instructor

  Courses delivered:  Basic IT Track  Windows 2000 Internet Fundamentals  HTML and Advanced HTML. Windows Administration  Java Script Adobe Photoshop 7 e-business Dreamweaver MX SQL Server developer edition Design methodology & Technology

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  Ministry of communication and information technology

  Sept 2002 - Apr 2008

  Web Administrator

  Maintaining and updating technical and content for the division Portals:o CITEgypt portal o Egyptian expatriates portal. EGYPTEXPATS.com Designing and developing a website for the convergence conference www.convergenceconference.com Yearly planning for the tasks to be performed and marketing strategies.

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  Information Technology Industry Development Agency - ITIDA

  Apr 2008 - now

  Industry Relations Manager

  Database :Build the Database for the ICT companies in EGYPT , and managing the relations between ITIDA Programs and national ICT companies using the Database through these services:- Online Program Submission- Mass Mail, SMS announcements (events, conferences, new programs…)- Customized Reports with required companies’ details in each program.- Periodical Statistical figures about the ICT industry in Egypt - CRM system RSDITIDA Call centerBuilding and managing ITIDA’s Call Center activities to respond to requests & inquiries of Egyptian ICT companies through inbound &outbound calls regarding the industry development activities through - points of contacts for addressing the companies’ inquiries, and initiating the first communication with companies.-follow-up reports on all Call Center activities, call scenarios, call center agents recruitment / trainingData Analysis Function:-Gathering the data required from the different departments and prepare required reports and statistics . Repository Activities:-Archiving center to collect and save ICT companies documents, to verify the ICT companies data against provided documents.Digital Transformation projects: “Our Digital Opportunity” initiative: - Developing a Platform for online contracting, supervising and coordinating RFPs evaluation, selection and contractual functions.- (MCIT) Initiative aims to promote the contribution of SMEs, registered in ITIDA’s database, to implement Digital Transformation projects in government bodies; the initiative provides business opportunities through three ways: implementing projects through direct contracting with government bodies, implementing projects through contracting with companies contracting with government bodies, or participating in skills competitions that include training opportunities for SMEs’ employees to enhance their skills in data science and artificial intelligence, ending with having opportunities to conduct business projects in these areas. Show less