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Anushka Sapre

Anushka Sapre

Network Engineer

Followers of Anushka Sapre1000 followers
location of Anushka SapreBarnoldswick, England, United Kingdom

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  • Timeline

  • About me

    MSc Engineering Management Graduate | Seeking Customer Success roles | Google UX, JNCIA certified

  • Education

    • University of Strathclyde

      2022 - 2023
      MSc Engineering Management for Process Excellence Distinction

      Activities and Societies: TEDx Univsersity of Strathclyde - Marketing and Communications coordinator • Graduated with First Class Honors and awarded Best Overall Performance in an Engineering Management Programme

    • Bharati Vidyapeeths College of Engineering for Women, Pune

      2015 - 2019
      BE Bachelor of Engineering Electronics and Telecommunications Engineering Distinction

      Activities and Societies: TEDxBVDUPune led Content Design & part of Operations team • Signals & Systems (72%), Electronic Measurement Instruments & Tools (75%), Mobile Communications (82%), Data Structures & Algorithms (70%), Business Management (70%)

  • Experience

    • Tata Communications Limited, Dighi, Pune.

      Jul 2019 - Dec 2021
      Network Engineer

      • Designed incident management workflows on ServiceNow that serviced 20,000+ customers, where my workflows led to a 19% higher resolution rate • Managed escalations, performed root cause analysis, and upheld SLAs for enterprise clients, at the service operations centre (SOC) for ILL and GVPN solutions

    • National Manufacturing Institute Scotland

      Feb 2022 - Jun 2022
      Researcher

      • Conducted Market Research by contacting ~75 experts in the Aerospace industry & recommended solutions one of which was published• Used Scrum principles and self-learnt Jira to design a low-fidelity prototype using Figma

    • University of Strathclyde

      Aug 2022 - now
      Project Mentor

      • Led 50+ group mentorship sessions with 80% positive feedback

    • The Zinc Group Limited

      Sept 2023 - now
      Customer Account Manager

      • Manage a database of 50,000+ customers & negotiated solutions with 100s of customers weekly

  • Licenses & Certifications

    • Juniper Network Certified Internet Associate

      Juniper Networks
      Jan 2020

    • Google Foundation of UX design

      Google
      Jan 2022

    • Fortinet Network Security Expert Level 3: Certified Associate

      Fortinet
      Jan 2020