LEONA ITO

Experience

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  Dormy Inn

  Apr 2012 - Mar 2016

  Front Desk Receptionist
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  （株）リクルートジョブズ

  Apr 2016 - Feb 2019

  Recruting Media Sales Assosiate

  ・Increasing the number of applications by creating effective job advertisements.・Negotiating successfully with customers and colleagues.・Increasing candidates and customer satisfaction.

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  White’s tours

  Mar 2019 - Oct 2019

  Hotel staff

  ・Communicating effectively with patrons to establish preferences and dietary restrictions and making food and beverage recommendations.・Explaining menu options to guests, offering suggestions and taking orders for food and beverages.

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  テンプスタッフ株式会社

  Dec 2019 - Nov 2020

  Sales Assistant

  ・Using TPCARE register system to ring up customer purchases, process payments and issue receipts.・Responding to inquiries from customers by phone and email.・Creating documents.

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  Bet365

  Apr 2021 - Apr 2024

  Japanese customer service advisor

  • Communicating with Japanese speaking customers via telephone, Live Chat, email and web message to provide best possible services.• Investigating and working with customers to provide a suitable resolution to the queries, including but not limited to payment issues, responsible gambling, verification queries, and assisting in updating details.• Liaising with other departments to obtain further support as required to resolve customer’s queries.• Identifying and escalating issues via established channels where they fall outside of own remit.• Verifying customer’s documents following procedures. Show less

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  GoFLUENT株式会社

  Aug 2024 - now

  Learning Consultant