Izzat Jabali

Experience

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  The Palace Hotel

  Feb 2017 - Jan 2019

  Front Of House

  Analyzed and responded to customer feedback for a 99% satisfaction rating. Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time. Warmly greeted new and returning customers and developed relationships resulting in customer loyalty. Collaborated with 20+ team members achieving 90% customer satisfaction. Anticipated customer needs and provided them with high-quality service while uploading brand standards and values to ensure customer satisfaction.

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  IIBS

  Oct 2017 - Nov 2019

  Operations Manager

  Create and manage the roster by client requirements - Manage any ad hoc client requirements and employee changes - Distribute the roster to all workers and the clients in a timely and accurate manner - Build and maintain relationships with sub-contractors to ensure a wider pool of employees when needed - Populate the roster using the Deputy system with employees that are suitable for the requirements of the site or venue - Collect, collate and send weekly site and venue timesheets to accounts for processing - Assist accounts with any roster/timesheet anomalies - On call 24/7 and work as required and as necessary e.g. weekends and evenings - Seek business improvements strategies across the business by identifying areas of the business to help enhance the service level of the company. Показати менше

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  Independent Contractor

  Jun 2019 - now

  IOS Developer

  - Contracted on small to medium projects for small startups- Designed basic UI for the initial release version of each application- Customised personal applications for independent clients- Integrated Apps with Firebase Firestore and Cloud Functions- Interacted with the client's API- Integrate software components and third-party libraries Skills & Technologies:Swift 5 | Xcode | Firebase Firestore | Realm Database | UIKit | App Store Connect | Networking | RESTful APIs | JSON Parsing | Alamofire | User Notifications | Animation Integration | CocoaPods Implementation | CloudKit | Core Data | Core Location | Auto Layout | Debugging | Github | MVVM & MVC A passionate developer in building and shipping world-class applications. Contact me to discuss how I can help kickstart your next app.https://www.izzatj.com Показати менше

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  Service NSW

  - Feb 2022

  Business Concierge

  I provide step-by-step guidance to help business owners navigate the requirements of government at local, state, & federal levels by ensuring high levels of customer service delivery and providing a quality customer experience that is unique and personalised.

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  Oxford Art Factory

  Jan 2014 - Feb 2017

  Team Supervisor

  I managed and lead a team of 30+ employees who enforced company policies, requirements and goals. Along with implementing safety practices that were transferred directly to the team. I lead by example achieving results that motivated team members and exceeded client expectations. Provided help to management, including hiring and training and kept management updated on team performance. Key Responsibilities: *Responsible for the safety of 500 customers and 35 staff on a day-to-day basis of the Licensed Premises.*Achieving client satisfaction while enforcing NSW laws and regulations. Показати менше

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  National Disability Insurance Agency

  Jan 2021 - now

  Project Officer

  - Identified and reported potential concerns and hazards to the business unit manager while proactively pinpointed and addressed issues likely to hinder task completion.- Dedicated to devising and proposing viable solutions to mitigate project challenges.- Aimed to produce efficacious outcomes for the business unit and fulfill client service delivery expectations and engaged in the meticulous design, implementation, and coordination of projects.- Formulated and advocated for recommendations based on substantiated evidence and performed a thorough analysis and research of relevant material.- Ensured that projects adhered to the highest standards of quality and efficiency while maintaining alignment with the strategic objectives of the organization.Key Accomplishments:- Streamlined the communication process between departments, leading to a 20% increase in project completion rate and a reduction in misunderstandings.- Conducted client feedback sessions post-project delivery, leading to tailored service improvements and a 25% increase in repeat business from key clients.- Analyzed project data to identify trends and presented findings to management, influencing the adoption of a new strategy that decreased costs by 10%. Показати менше

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  Transport for NSW

  Feb 2022 - now

  Senior Processing Officer

  - Initiate, instruct, mentor, and oversee the processing team to ensure that team members review, assess, and process enrolment applications with efficiency and effectiveness.- Enhance the enrolment procedure for regulatory programme applicants and ensure that data entry standards, policies, and procedures are consistently reviewed and updated for the efficient and effective processing of applications.- Facilitate the adjudication process in collaboration with adjudicators to guarantee comprehensive assessment of applicants for enrolment.- Allocate applications to team members for review, assessment, and processing, ensuring equitable distribution for optimal efficiency in processing.- Provide advanced advice and guidance to members of the processing team on how to apply established criteria to evaluate eligibility.- Oversee the precision of data entry by conducting audits of input data to maintain the quality and integrity of data entry.- Offer professional support to the Enrolment Processing team, including enhancing team capability across a variety of enrolment applications, to ensure efficient processing.Key Achievements:- Fostered effective working relationships across the division to facilitate application escalation procedures.- Balanced participation in the review, assessment, and processing of applications while actively managing processing quality and developing team members to produce favourable outcomes for the processing area.- Identified the appropriate circumstances for escalating an application to Scheme Management for thorough adjudication and evaluation by the relevant subject matter experts. Показати менше

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  NSW Department of Customer Service

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  - Offer thorough assistance to customers, addressing their inquiries related to NSW Driver Licenses, Vehicle Registrations, myService accounts, and related transactions with complete resolution. - Recognize customer inquiries that extend beyond simple transactions and adeptly guide and refer them to the appropriate department for further specialized assistance.- Continuously update and maintain a comprehensive understanding of Service NSW's policies and procedures, ensuring all inquiries are addressed correctly and efficiently. Показати менше

  • Customer Service Specialist

    Jan 2024 - now

  • Consumer Protection Investigator

    - Jan 2024

  • Customer Service Specialist

    -