Jelena Bajčetić

Experience

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  Infostud

  Sept 2008 - now

  Lead sales and business development initiatives, create and implement new service offerings, set sales and marketing plans for them, and develop strategic networking strategies to identify and execute new business opportunities.• Orchestrate team of 20, including 2 direct reports and 18 indirect reports.• Estimate and forecast anticipated annual sales revenue and an annual financial income plan by analyzing current and previous sales trends, labor market conditions, growth potential, and internal plans for service developments. • Facilitate the creation of the business plan that encompasses 3 websites: Jobs, Helloworld, and NajStudent.• Exceeded sales targets by 30% and boosted profitability by 25% through devising and integrating effective up-selling and cross-selling strategies.• Lead and maintain relationships with the top 30 clients, fortify collaborations, and gather feedback on client needs and service improvement opportunities.• Optimize and support the Sales and Marketing teams' operations by continuously defining, reviewing, and adjusting sales policies and service pricing strategies.• Expanded and upgraded the company's service offerings by initiating and establishing significant collaborations with the PwC Serbia consulting firm and Krojačeva Škola training company.• Identify and implement new and improved business solutions by monitoring market and sales trends, competitor products and pricing, developing and integrating solutions tailored to the Serbian market and conditions.• Introduced 3 new services, boosted the company's profit, and increased advanced advertisement structure by 18% through leading the project for the complete transformation of the company's advertising model and website visual identity and functionality.• Increase the team's capabilities by leading targeted services training sessions and educating a team of 20+.• Serve as a member of the Executive Board. Show less Concentrated on initiating and implementing the project for reorganizing, modifying, and improving entire sales team of 10 members and client system, selecting external consulting companies, integrating client segmentation, as well as training the team on new sales skills, establishing complete and overall sales system, and stable revenue growth.• Managed a team of 7 Sales Advisors.• Achieved and established a continuous annual revenue increase of 30% by identifying the need to transform the sales process, improve sales management, and undertake necessary actions to achieve those objectives.• Set the base for operational reorganization and revenue growth by establishing client segmentation and defining and implementing sales and marketing strategies according to the needs of every client segment.• Transformed organizational sales structure and defined new sales roles, job descriptions, activities, competencies, capabilities, and existing team development needs.• Defined individual goals for the Sales team according to client segments and created an internal CRM system in collaboration with a colleague, thereby setting the base for monitoring the revenue based on services, goals, and salespeople activities in all defined segments.• Led communication efforts with all involved parties, including internal salespeople, developers, management, and consultants.• Improved client service and customer satisfaction, grew phone sales team's efficiencies and results by 80%, and field sales team's results by 60% through spearheading the development of the employee training system and the materials for sales skills workshops, establishing a process for the efficient onboarding of new sales employees and the mentoring system.• Built and maintained client relationships. Show less Oriented to managing a portfolio of approximately 40 key accounts and building, maintaining, and expanding relationships with the largest domestic and foreign companies.• Presented and successfully sold the company's services through holding regular meetings with Hiring Managers and Directors from the existing client base, fortifying trusting relationships with existing clients, and establishing cooperation with new clients, negotiating fruitful contracts and sales terms, expanding the collaborations, and up-selling services.• Achieved and exceeded sales goals continuously while providing exceptional customer service and fostering client loyalty and satisfaction.• Regularly informed senior management on sales achievements through preparing sales reports and presenting sales data.• Led the international sales communication and collaboration with the Network – an international organization of employment websites who's member Poslovi.Infostud became in 2010, through devising cooperation strategy, creating advertisement offerings, establishing sales policies, and client management rules and directing complete communication to advertise international clients on the Poslovi. Infostud's website, and vice versa.• Managed 2 complex projects – the Best Employer Award project and the Virtual Career & Education Days project.• Facilitated the achievement of the number of registered companies for the Best Employer Award project by leading, motivating, and supporting the Sales team, resulting in exceeding the goal of registered companies by 20%, as well as ensured adherence to privacy regulations by continuously communicating with the field Controllers.• Served as the Sales Project Manager on the Virtual Career & Education Days project, organized and led the Sales team to achieve project goals, and communicated with Marketing to align marketing and sales campaigns. Show less Emphasis on providing daily service of a portfolio consisting of 5 company's services, consulting clients on creating the job advertisement and acquiring candidates, as well as devising and offering efficient solutions to a wide range of clients' requirements.• Addressed approximately 20 in-person and telephone requests, providing information on the company's offerings.• Devised and integrated sales plans and strategies for the assigned portfolio.• Raised brand awareness and established Poslovi.Infostud as a competent advisor for the economy and employers on the employment matters by holding various presentations such as presentation in the Chamber of Commerce of Novi Sad to legal entities on the labor market conditions and the ways Poslovi.Infostud can help them hire appropriate candidates. Show less

  • Sales Director

    Mar 2022 - now

  • Head Of Sales Department

    Aug 2015 - now

  • Sales Coordinator - Poslovi.infostud.com

    Jan 2014 - Jul 2015

  • Senior Sales Advisor

    Sept 2012 - Dec 2013

  • Sales Advisor

    Sept 2008 - Sept 2012
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  Srpska asocijacija menadžera

  May 2022 - now

  Member