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Onyedi Chukwumah

Onyedi Chukwumah

Sales Service Representative

Followers of Onyedi Chukwumah843 followers
location of Onyedi ChukwumahNigeria

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  • Timeline

  • About me

    Banker || Customer Service Representative || Customer Experience Expert || Customer Satisfaction Advocate || Problem Solver || Digital Marketer || Multitasker || Support Specialist || Aspiring Customer Service Manager.

  • Education

    • Kaduna Capital School (Malali)

      2004 - 2007
      Senior Secondary School Sciences Senior Secondary School Certificate Examination (SSCE)

      Activities and Societies: Football

    • Federal Government College (Kwali)

      2001 - 2004
      Junior Secondary School General Knowledge Junior Secondary School Certificate Examination (JSSCE)

      Activities and Societies: Athletics

    • Covenant International School (CIS) Malali Kaduna

      1996 - 2001
      First School Leaving Certificate (FSLC) Excellent

      Activities and Societies: Choreography; Drama; Cultural Dance Upbringing Qualities

    • Institute of Management & Technology (IMT)

      2008 - 2013
      Higher National Diploma (HND) Mechanical Engineering Upper Credit (3.21)

      Activities and Societies: Society of Petroleum Engineers (SPe), Nigerian Institute of Mechanical Engineering Students (NimeChe), American society of Mechanical Engineers (ASME) *Knowing of the technicality behind so many machines, equipments and practical knowledge of the field of study.

  • Experience

    • Edi-Jen Fuel Station

      Sept 2008 - Feb 2009
      Sales Service Representative

      Basically Sales (Incl. Auto Bay Parts) in the Mini-Mart

    • Diamond Bank Plc

      Feb 2011 - Sept 2011
      Industrial Attachment

      *Cash Collection and Deposit. *Good Customer Relationship

    • Metssa Group

      Aug 2014 - Jun 2016

      *Preparing the entire plant for Liquid Metal Casting*Preparing Tundish Pot for flow of liquid metal into the Mold *Getting the billet of 100*100 out from the spray chamber to the cutting point *Dispatch of hot billet of 1620° to the Automated Rolling Mill for the production of Iron bars and Nail. *Learning types of Metal*Differentiating between the Metals (LMS & HMS) *Melting point of Metal*Metal boiling point while in furnace *Continuous Casting of Melted Iron to form Billets.

      • Foreman Continous Casting Machine (CCM)

        Jan 2015 - Jun 2016

      • Executive Trainee

        Aug 2014 - Dec 2015

    • 2WAY STEEL LIMITED (Kaduna State)

      Jul 2016 - Nov 2016
      Production Engineering Intern

      *Welding and Fabrication *Assembling of:a. Petrol Tankb. Underground Tankc. Water Tankd. Burglary, Gate, Windows, Doors etc...

    • GTBank

      Apr 2017 - now

      *Manage large amounts of incoming calls*Identify and assess customers’ needs to achieve satisfaction*Build sustainable relationships and trust with customer accounts through open and interactive communication*Provide accurate, valid and complete information by using the right methods/tools*Meet personal/customer service team targets and call handling quotas*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution*Keep records of customer interactions, process customer accounts and file documents*Follow communication procedures, guidelines and policies*Take the extra mile to engage customers*Solving and not selling information's to customers. Show less

      • Customer Service Representative

        Mar 2018 - now

      • Customer Services Specialist

        Apr 2017 - now

      • Customer Service Representative

        Apr 2017 - Mar 2018

    • PorkMoney.com

      Jan 2020 - Mar 2020
      Freelance Customer Relationship Specialist

      Customer Relationship Remote Sales Management

    • Oxford International Group

      Mar 2022 - now
      Investment Executive

      Builds business by identifying prospects; maintaining relationships with clients• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analysing sales options and;• Other job functions as directed by the management.

  • Licenses & Certifications

    • The Complete Digital Marketing Course 17 in 1

      Udemy
      Nov 2020

    • Understanding Motivation

      GTBank
      Nov 2020

    • Diploma in Information Technology Management

      Alison
      Oct 2019

    • Environmental and Social Risk Management

      GTBank
      Oct 2020

    • Solving Your Customer's Needs

      GTBank
      Nov 2020

    • The Fundamentals of Digital Marketing

      Google Digital Academy (Skillshop)

    • Turning Customers Satisfaction Into Customer Loyalty

      GTBank
      Nov 2020

    • Vulnerability Identification In Cyber Security

      Udemy
      Nov 2020

    • Five steps to better service conversation

      GTBank
      Oct 2020

    • Gtbank Customer Service Tenets

      GTBank
      Oct 2020

  • Honors & Awards

    • Awarded to Onyedi Chukwumah
      Best Membership Award Society of Petroleum Engineers (SPE) Aug 2013 Assisted in executing projects (Zebra Crossing)Aided excursion to companies such as (Coca-Cola, NDPC Gas Plant, Oil Rig site Deutag 57)

  • Volunteer Experience

    • Community based Member

      Issued by Rotary International on Aug 2014
      Rotary InternationalAssociated with Onyedi Chukwumah

    • Student Member

      Issued by Society of Petroleum Engineers International on Sept 2012
      Society of Petroleum Engineers InternationalAssociated with Onyedi Chukwumah

    • Student Volunteer

      Issued by Rotary International on Oct 2012
      Rotary InternationalAssociated with Onyedi Chukwumah