Maria Belen Palacios

Experience

• 

  Paradigma Sociedad de Soluciones

  Aug 2004 - Dec 2007

  Administrative Assistant
• 

  Brain’s Market S.A.

  Dec 2007 - Apr 2008

  Recruiter
• 

  HP

  Apr 2008 - Mar 2015

  Indirect Reports: 7 in Argentina, 4 in Colombia• Responsible for MCA Sales Contact Center with the objective of ensure and exceed quality service standards looking for constant Customer/Partner improved satisfaction• Act as focal point for internal and external stakeholders on operational queries• Develop a motivate workforce with a passion for operational excellence and collaboration• Lead and support roll out of now processes, policies, tools at regional level, provide technical subject matter expertise on system and tools to ensure operational goals are met • Responsible for transition and startup of Sales Contact Center in Medellin, Colombia Show less

  • MCA Sales Contact Center Supervisor at Hewlett Packard Argentina

    Mar 2013 - Mar 2015

  • Back Office Administrative and Operational Team Lead

    Jul 2010 - Mar 2013

  • Back Office Administrative and Operational Representative

    Apr 2008 - Jul 2010
• 

  Hewlett Packard Enterprise

  Mar 2015 - now

  Indirect Reports: 12 (Latin America)• Responsible for Latin America E2E Sales Operations support, delivering best in class operational services to Channel Partners and Internal Stakeholders. This includes pre-sale activities, order management and order fulfillment, delivery, invoicing and revenue recognition, contra-revenue programs, all in compliance with corporate policies and country regulations• Build cross-functional relationships among HPE Execution Towers to enhance overall performance• Enable Sales teams and Channel Partners capacity by creating more customer-facing time • Lead and develop an outstanding team with motivated workforce passionate for operational excellence, collaboration and winning attitude• Accountable for roll out of new processes, policies, tools at regional level • Create and maintain metrics and goals to improve customer satisfaction• Single Engagement Point for Latin America Sales teams and Product Category groups, leading operational process improvements to drive Sales strategy. Constantly seeking innovation and simplification, and becoming a key player and trusted advisor to stakeholders.• 300M/year revenue supported Show less Lean Six Sigma Green Belt Certified• Lead and support roll out of now processes, policies, tools at regional level, provide technical subject matter expertise on system and tools to ensure operational goals are met • Document Customer/Partner service processes and procedures which enable implementation of key metrics• Constantly seeking innovation and simplification, and becoming a key player and trusted advisor to stakeholders• Build cross-functional relationships among HPE Execution Towers to enhance overall performance Show less

  • Latin America Channel Operations Manager at Hewlett Packard Enterprise

    Apr 2018 - now

  • Latin America Sales Operations Planning and Strategy at Hewlett Packard Enterprise

    Mar 2015 - Mar 2018