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Anh Thien Hoang

Anh Thien Hoang

Receptionist

Followers of Anh Thien Hoang332 followers
location of Anh Thien HoangVietnam

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  • Timeline

  • About me

    SEO Manager at Vdes

  • Education

    • Bach Khoa Aptech

      2007 - 2009
      Higher Diploma Software Engineering

    • Marketing Institute of Singapore

      2005 - 2007
      Bachelor's Degree Marketing/Marketing Management, General

  • Experience

    • Sophia Hotel Viet Nam

      Jan 2008 - Nov 2010
      Receptionist

    • Global B2B Consultancy, Inc. Philippines

      Nov 2010 - Mar 2015
      Market Supervisor - Customer Service

      - Assist CSR's in exceeding customer expectations through excellent customer service.- Support the Customer Service Manager (CSM) in achieving business goals.- Manage the day to day operations within the customer service team including process escalations, quality checking, and staffing needs.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking , Sportsbook , Online Gaming Show less

    • RABBITREADS JSC

      May 2015 - now
      SEO Manager

    • BIG CO.,LTD

      Mar 2016 - now
      SEO Manager

    • SalesNhadat

      Aug 2016 - now
      SEO Manager

    • Vdes

      Jun 2017 - now
      SEO Manager

      Online event booking engine - instant booking system, real-time pricing

  • Licenses & Certifications

    • Higher diploma in Software Engineering

      Aptech Computer Education
      Jan 2009