Lorraine Anjili

Experience

• 

  Kenya Civil Aviation Authority

  May 2011 - Aug 2011

  Engineering Intern

  I gained various skills including:• Operation of Primary & Secondary Surveillance Equipment (Radars).• Operation of HF & VHF Transceivers.• Operation of AERMAC & AFTN Systems.• Operation & Maintenance of Navigation equipment like the VOR, Glide Slope, and ILS.• Satellite Communication(VSATs) & Microwave Transmission (antenna installation).• EUROCAT–C & VCCS Systems.• Operation & Maintenance of Auxiliary Equipment e.g. Air Conditioners.• Power Budgeting.• Office Network Cabling and Administration which included configuration of routers and switches through the Cisco IOS, and enforcing network security. Show less

• 

  Wananchi Group Kenya Limited (Zuku)

  Apr 2012 - May 2012

  Customer Service Representative

  This role further enhanced my troubleshooting skills as well as my ability to work under pressure. My responsibilities involved troubleshooting network connectivity issues with regards to Internet, Cable & Satellite TV and VOIP.

• 

  Ericsson

  Oct 2012 - Jan 2013

  Managed Capacity Intern

  Under the Network Design & Planning Department, my responsibilities included analysis ofGSM intel and presentation of comprehensive reports (i.e. MSC, BSC & BTS identities, Cell IDs & Sectors, Antenna types & their orientation, Transmission Channels/Frequency allocation and Modulation schemes etc.), and conducting follow-ups on deployment of GSM equipment in the various operating companies involved.

• 

  Wananchi Business Services - Simbanet Com Ltd & Wananchi Telecom Ltd

  Mar 2013 - Jun 2016

  Technical Support Engineer

  My duties involved troubleshooting internet, voice and data networks, monitoring of local and international backhaul links, resolving web and mail issues, supervision of other staff and clientele account management. These networks ride on: • SDH (Synchronous Digital Hierarchy) Networks, Metro fiber links & Gigabit Passive Optical Networks (GPON) – Huawei and Tainet technologies.• Hybrid Fiber-Coax (Cable Modem Termination Systems(CMTS), Master & Distribution nodes, Cable Modems).• VSATs (satellite networks, KA, KU and C-band links).• VoIP (PBX systems and IP phones).• Wimax links, Wireless and Wired LANs (Routers & Switches).• MPLS links (Data links). Show less

• 

  Kenya Revenue Authority

  Jul 2016 - now

  Provide oversight in the development of the design, evaluation & Inspection of IT infrastructure solutions/ equipment to meet business and operational requirements and ensure efficient service delivery. My duties include:• Supervise and offer technical guidance on research & development done in preparation of RFPs conforming to the desired modern technology.• Project management of IT infrastructure projects.• Certify inspection of delivered IT infrastructure projects, equipment & solutions.• Provide guidance for conducting site surveys for IT Infrastructure equipment & solutions, develop Bill of materials, designs and budgetary estimates. • Participating in vendor/ supplier contracting process including evaluation of quotations and tenders from suppliers of IT equipment & solutions.• Prepare procedure manuals capturing SOPs in ICT-Network Management (Design, Planning & Deployment), in accordance to ISO best practices.• Negotiate and sign Performance contracts and appraisals with all direct subordinates. Show less Responsible for developing the design, evaluation & Inspection of IT infrastructure solutions/ equipment including Cisco, Citrix, Huawei, Juniper, Ericsson, Ubiquiti, Linksys, Ruckus, ZTE, Netgear, D-link, TP-link, MikroTik, IBM, Siemon, Giganet, and Packet Light, to meet business and operational requirements and ensure efficient service delivery. My duties include:• Constantly conducting Research & Development so as to prepare Request for Proposals and technical specifications, and undertake inspection of delivered IT infrastructure projects, equipment & solutions.• Conducting site surveys for IT Infrastructure equipment & solutions and developing the Bill of materials, designs (using tools like E-draw and Visio) and budgetary estimates. • Participating in vendor/ supplier contracting process including evaluation of quotations and tenders from suppliers of IT equipment & solutions.• Documenting relevant processes in ICT-Network Management (Design, Planning & Deployment), in accordance to ISO best practices. Show less I was responsible for routine technical support duties, maintenance of hardware equipment, software tools, deployment of IT infrastructure, and maintenance of ISO standards. My duties included:• Resolution of technical support issues revolving around LANs (metro fiber and Ethernet), MPLS WAN and SD-WAN links (microwave, GPON & dark fiber media), and IP Telephony solutions riding on Cisco Unified Call Manager and Huawei video conferencing platforms.• Deployment & preventive maintenance of IT Infrastructure equipment, solutions & services.• Implementation of network security solutions through applying port security, MAC address filtering, secure login protocols like SSH, access lists in routers and switches, and access policies through network defense tools like Intrusion Detection Systems and advanced firewalls like Checkpoint Next Generation Firewall.• Ensure systems availability using monitoring tools like Solarwinds Dashboard, Cacti, Nagios, Wireshark, NMAP and Advanced IP Scanner, troubleshooting internet, LAN (DHCP & Static IP address allocation, VLSM subnetting, DNS server, physical cable tracing), MPLS and VPN routing issues using Putty, Secure Shell, Remote Desktop, Temviewer and AnyDesk tools, conducting configuration backups and restoration using TFTP servers, and liaising with service providers/ vendors to meet customer SLAs.• Implementation of ICT Infrastructure Internal Audit, Risk Management & Quality Management System recommendations to ensure high system level availability. Show less

  • Supervisor - Network Design & Planning

    Jan 2023 - now

  • Network Design & Planning Engineer

    Aug 2018 - Dec 2022

  • Network Support Engineer

    Jul 2016 - Jul 2018