Balaji Ramarao

Experience

• 

  Electric Control Equipment Company

  Jul 1991 - Jun 1992

  Computer Programmer

  Accountable for supervising the maintenance of PC hardware & printers; streamlining Helpdesk operations for Accounts/HR Dept. Successfully planned and set up small and medium size LAN for the Company. Monitored installation of all kinds of hardware equipment; configured clients - Windows for workgroup, Windows 95, MS Office, Lotus, etc, servicing printers and maintenance of PC's. troubleshooting and upgrading the software & hardware componentsDeveloped Computer Programs in FoxPro for HR and Finance Dept. – in-house application HR Leave Attendance System, Employee Reimbursement, Billing Program for Finance dept. Show less

• 

  Hajee Moosa Associates Pvt. Ltd.,Madurai

  Jul 1992 - Jun 1994

  Systems-in-charge/ Programmer

  Accountable for supervising the maintenance of PC hardware & printers; streamlining Helpdesk operations for Accounts/HR Dept. Involved in printing Sale Deed/Sale Agreement for Legal dept. on regular basis; data processing work using Word-Star 6.0 and Lotus 123.Monitored installation of all kinds of hardware equipment; configured clients - Windows for workgroup, Windows 95, MS Office, Lotus, etc, servicing printers and maintenance of PC's. troubleshooting and upgrading the software & hardware components. Show less

• 

  Maxworth Orchards (Kodaikkanal) Limited

  Oct 1994 - Jan 1996

  EDP Supervisor

  Accountable for supervising the maintenance of PC hardware & printers; streamlining Helpdesk operations for Accounts/HR Dept. Involved in printing Sale Deed/Sale Agreement for Legal dept. on regular basis; data processing work using Word-Star 6.0 and Lotus 123. Successfully planned and set up small and medium size LAN for the Company Monitored installation of all kinds of hardware equipment; configured clients - Windows for workgroup, Windows 95, MS Office, Lotus, etc, servicing printers and maintenance of PC's. troubleshooting and upgrading the software & hardware components. Developed Computer Programs in FoxPro for HR and Finance Dept. – in-house application HR Leave Attendance System, Employee Reimbursement, Billing Program for Finance dept. Show less

• 

  Dowell Schlumbgerger (Western)S.A.,Chennai

  Feb 1996 - Sept 1998

  MIS Supervisor

  Configured mail clients in MS-Exchange and accountable for maintaining the Exchange Server . Involved in PC installation and trouble shooting and supporting the end users. Supervised maintenance of network consisting of five Servers and hundred Workstations, including Domain servers, mail servers; performed regular backup of Mail server. Monitored antivirus installations, software installation and hardware upgrade. Supervised installation of all kinds of hardware equipment (Scanners, Modems CD ROM's, Printers); installation & configuration of Clients (Windows for workgroup, Windows 95, MS Office, Lotus, etc, Servicing Printers and Maintenance of PC's. Configured and maintained VSAT setup for the location and work with Regional Office in DubaiInvolved in auditing the Branch Office Mumbai and Visakhapatnam on need basis . Managed Windows domain server and Antivirus server installation for Branch OfficesProvided Remote Desktop -IT support for Branch Office for resolving IT issues. Took the ownership of Information Security as well as for Safety and Security at branch level. Show less

• 

  Aditya Birla Minacs IT Services Limited ( Formerly PSI Data Systems Limited)

  Mar 1999 - May 2006

  Manager - System Adminstration

  Managing LAN Security & Network Performance; establishing & implementing LAN policies, procedures and standards, ensuring conformance with information systems. Configuring and managing the Blue Coat Proxy device SG 800 for content filtering software. Managing Cisco Switches 2950, 2960, 3750 & 4507 and Cisco Routers 2500, 2600 & • Configuration & administration of VPN Tunnel – for projects using IPSec, P2P methods and SSL VPN in Fortinet firewallInstallation, configuration, and maintenance of high volume, IIS, WINS, DHCP, MS-Exchange, DNS, RAS, and Proxy on Windows 2000 servers, Linux/ Windows servers. Administrating company-wide DNS, Web, e-mail, LDAP, and other services. Performance analysis and tuning of Windows Systems in the Data Centre. Backup and recovery for Windows and Oracle database server. Implementing TCP/IP features such as DNS, DHCP, WINS and Internet connection sharing. Designing system policies for Pre-windows 2000 operating system clients and group policies for Window 2000 clients. Implementing system policies to NT and Windows 95 clients; upgrading NT networks to 2000 networks; networking with Windows NT and Windows-2000. Configuring and managing Distributed File System (DFS), Managing Files and Folder Security. Deploying Microsoft Windows2000/2003 Active Directory service structure (ADDS). Data protection and maintenance of healthy network using fault tolerance methods (Raid 1 & Raid 5), Emergency Repair Disks and Antivirus Software. Implementing Remote Access Services for offline clients, VPN.Coordinating with APAC-IT Team with respect to IT infrastructure and representing CAB meeting on regular basis for securing necessary approvals etc. for any network/application changes. Show less

• 

  Aditya Birla Minacs IT Services Limited (Formerly PSI Data Systems Limited)

  Jun 2006 - May 2009

  Information Security Manager

  o Was heading all QMS/Information security initiatives across the organization. o Work with Corporate security team in defining the base security policies and ISO 9001,ISO 27001, ISO 22301 related procedureso Performed the role of Internal auditor coordinator for ISO 9001,ISO 27001, ISO 22301 and conducted IQAo Established Customer Satisfaction program and measurement program in alignment with ISO 9001o Conducted corporate level training for QMS and ISO 9001 implementationo Performed data analysis with respect to Customer satisfaction, metrics and defects & initiated process improvements (PDCA)o Performing the role of BCP manager and Management representativeo Established the Business Continuity Program o Driving the information security awareness program o Worked with security team in analysis the security incidentso Developed the risk assessment methodology o Performing the enterprise risk assessment for ISO 27001, ISO 22301 Show less

• 

  Concentrix India ( Formerly Aditya Birla Minacs Worldwide Limited)

  Jun 2009 - Sept 2013

  Manager - Global Service Desk & NOC

  Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers.Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development. Oversee staff activities. Builds/obtains (from other departments) training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers. Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone queue (participating in escalated calls as needed). Oversee Solutions repository and ensure top quality solutions are available to the staff. Develops Service and Business Level Agreements to set expectations and measure performance. Develops an effective and workable framework for managing and improving customer IT support in the organization. Advise management on situations that may require additional client support or escalation.Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs. PO review and approval/budgeting responsibility. Review survey feedback to improve services, tools and support experience. Keep confidential all applicant, client, and verification and company proprietary information. Show less

• 

  Qminds Consulting Global Private Limited

  Jan 2014 - now

  Senior Consultant - Risk & Compliance

  o Perform Gap analysiso Conduct model related training (QMS, ISMS, BCMS)o Arrive at the action plano Provide advisory consulting by providing suggestions and solutions to the customer problemso Provide Documentation and Implementation Support o End-to-End Consulting Engagementso A business continuity consultant with more than 05 years strategic and operational experience in Enterprise Risk Management, Business Continuity, Crisis Management, Emergency Response for IT/BPO companies Show less

• 

  IT Infrastructure & Security Advisory Services

  Mar 2014 - now

  Consulting CIO / Chief Information Security and Privacy Officer

  IT Strategy and Innovation· IT Target Operating Models· Enterprise Architecture· Application Modernization and Rationalization· IT Transitions Management · Cloud IaaS/SaaS/PaaS business models, public/private/hybrid cloud architectures· Digital Business & Implications of Analytics Mobile & Social strategies for IT· Transformation Management & Agile IT· IT Governance and Effectiveness· IT Service ManagementInformation Security Consultingo Performed the role of Internal auditor coordinator for ISO 9001,ISO 27001, ISO 22301 and conducted IQAo Established Customer Satisfaction program and measurement program in alignment with ISO 9001o Conducted corporate level training for QMS and ISO 9001 implementationo Performed data analysis with respect to Customer satisfaction, metrics and defects & initiated process improvements (PDCA)o Performing the role of BCP manager and Management representativeo Established the Business Continuity Program o Driving the information security awareness program o Worked with security team in analysis the security incidentso Developed the risk assessment methodology o Performing the enterprise risk assessment for ISO 27001, ISO 22301 Show less