Txikia Hernandez-Morales

Experience

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  AT&T Mobility

  May 2007 - Oct 2011

  Deployment & Operations Engineer

  • Designed, managed, and oversaw the implementation of GSM, CDMA and Wi-Fi technologies onboard Cruise Lines.• Worked on RFP creation, contract creation, project scheduling, project benchmarking and critical path tracking.• Responsible for client and contractor relations, communication and project leadership during product implementation. • Coordinated responsibilities for contractors and Teammates involved in project implementation, managed resource conflict resolution, upheld transparent and regular client communications, and ensured disciplined and productive project delivery.• Created implementation procedures, generated technical designs and developed project/product branding and documentation standards for new Products and Services.• Responsible for product rollout scheduling aboard over 40 vessels and onsite retail sales to and training of over 7000 end users.• Managed new client accounts transitioned to AT&T due to the acquisition of a competitor. • Travel to over 60 countries, dozens of shipyards (new build and dry dock construction sites), and 100's of vessels. Show less

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  TekStudy

  Nov 2011 - Sept 2013

  Founder

  • Entrepreneurial endeavor• Designed and managed the implementation of a mobile, tablet, and Android TV fitness center management system.• Implemented user workout analytics and a gamification system to motivate different types of fitness center end-users. • Recruited and managed the development team that implemented the Web and Mobile applications.

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  Xcontrol

  Sept 2013 - now

  • Oversaw accounts for 12 major cruise lines worldwide, driving sales of new products and services that equated to a 270% increase in profits over 2 years.• Responsible for client communication, customer expectation management, and commercial development of Xcontrol products.• Enabled a client management culture focused on "customer partnerships" over "client-vendor relationships". This required the adoption of client transparency and communication, service orientation, and championing teammate collaboration and task ownership. Show less

  • Chief Operating Officer

    Nov 2022 - now

  • Vice President - Strategy & Product Development

    Apr 2016 - Nov 2022

  • Executive Account Manager

    Mar 2015 - Apr 2016

  • Technical Project Manager

    Sept 2013 - Mar 2015