Shuntayzia Washington

Experience

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  Marriott International

  Aug 2015 - Mar 2018

  Waitress

  • Provided exceptional customer service in a fast-paced environment, managing multiple tasks efficiently.• Collaborated closely with kitchen staff to ensure timely and accurate order delivery, honing communication and teamwork skills.• Handled customer complaints and feedback, demonstrating problem-solving abilities and a client-focused approach.• Managed billing and financial transactions, showcasing attention to detail and organizational skills.

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  Evolve Fitness

  Jan 2018 - Dec 2020

  Women's Fitness Specialist

  • Developed skills directly transferable to strategic and operational management roles, including strategic planning, program development, and execution.• Collaborated with clients to set personalized goals and managed all aspects of business, from marketing to financial management.• Acted as intermediary between clients and stakeholders, honing communication and organizational skills.• Leveraged data-driven insights to refine programs and became a trusted advisor on fitness and wellness. Show less

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  High Demand Brand Managment

  Jan 2019 - Dec 2021

  Brand Strategist

  • Developed and executed comprehensive brand strategies to enhance market presence and drive growth for clients.• Conducted market research, analyzed data, and identified key opportunities, sharpening analytical and problem-solving abilities.• Acted as intermediary between clients and creative teams, ensuring alignment and effective communication.• Managed multiple projects simultaneously, demonstrating strong organizational and execution skills.

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  Charlotte City Club

  Mar 2022 - Oct 2022

  Waitress

  • Provided top-tier customer service in a high-pressure environment, ensuring a seamless dining experience for high-level executives and businessmen.• Collaborated closely with kitchen staff and team members to ensure precise and timely service, enhancing communication and teamwork skills.• Demonstrated strong problem-solving abilities and a client-focused approach in handling feedback from discerning clientele.• Managed billing and financial transactions with meticulous attention to detail. Show less

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  BODY20

  Sept 2022 - Aug 2023

  • Oversaw daily operations and staff management to ensure seamless client experiences and operational efficiency, supporting segment leadership and guiding strategic initiatives.• Collaborated with franchise owner to drive membership growth and operational efficiency through strategic initiatives, serving as a liaison between leadership and operational teams.• Analyzed performance metrics and executed targeted marketing campaigns to drive growth, demonstrating strong analytical skills and collaboration across cross-functional teams. Show less • Spearheaded training programs and provided mentorship to coaches, ensuring alignment with organizational goals and standards.• Collaborated with management to develop and refine coaching strategies, optimizing client engagement and retention.• Utilized data-driven insights to continuously evaluate performance metrics and identify areas for improvement and innovation.• Facilitated communication between coaching staff and management, fostering a cohesive and productive team environment. Show less

  • Studio Manager

    May 2023 - Aug 2023

  • Lead Coach

    Sept 2022 - May 2023
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  BASEBALL SKILLS DEVELOPMENT ACADEMY INC

  Sept 2023 - now

  Director of Organizational Development

  • Leveraged expertise in organizational development to drive impactful change within the Strategy & Operations realm of a small-medium sized business.• Designed and implemented scalable business models tailored to the company's size and needs, optimizing operations across departments.• Collaborated closely with departmental leaders to shape and drive strategy, identifying opportunities and gaps for focused growth in alignment with the company's scale.