Angie Sperry

Experience

• 

  Idaho Power Company

  Jan 2006 - Jun 2014

  Facilitated vendor selection, contract negotiations, implementation scheduling and on-site contractor management. Assured business requirements validation was completed for implementation of SAP's Customer Relationship and Billing application.Negotiated contracts for software acquisition, vendor support, implementation and IT support of HP Quality Center software package for tracking movement of all requirements through testing and quality assurance cycles.Worked with executives and key stakeholders to convey the need and structure for the SAP Safeguarding solution to assure a successful implementation of SAP's CR&B application. Show less Monitored the daily activities of four distinct customer support teams. Effectively managed departmental expenses within annual budget. Developed and implemented policies, procedures and process improvement steps.Recommended and implemented changes to existing departmental procedures to increase the accuracy, efficiency and responsiveness of the Customer Account Management Center within the Customer Service Department.Established alternative billing cycle and processes for large industrial customer segment. Selected and negotiated contracts with payment option providers and collection agencies.Facilitated organizational and individual transformation sessions. Participated as a core team member to prepare and present 40 hours of training to each of 2000+ employees and leaders. Show less

  • Customer Service Leader

    Jan 2012 - Jun 2014

  • Smart Grid CIS Project Manager

    Jan 2010 - Jan 2012

  • Customer Service Leader

    Jan 2006 - Jan 2010
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  Centric Consulting

  Feb 2015 - Jan 2020

  Lead a cross-functional team, including three development workstreams to create an integrated, dynamic, customer-usability-driven application platform for on-boarding banking customers to Zions Bancorporation.Coordinated with 4 businesses to connect more than a dozen technologies to build the platform and launch the first application to apply for consumer banking products.Implementation of the initial Minimal Viable Product on this platform resulted in a 19% reduction in customer abandonment during the application process. Show less

  • Senior Program Manager

    Oct 2019 - Jan 2020

  • Scrum Master/Sr. Project Manager

    Apr 2019 - Oct 2019

  • Sr. Project Manager

    Jan 2018 - Oct 2019

  • Project Manager

    Oct 2016 - Oct 2019

  • Program Manager

    Feb 2015 - Sept 2016
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  Zions Bancorporation

  Jan 2020 - now

  Providing Agile Release Train Engineer and Program Management to Retail Lending Systems Support and Risk ARTs as a part of the enterprise project management office supporting six affiliate banks (Zions Bancorporation) Providing Release Train Engineer and Sr Program Management to the Organizational Change Management ART of the FutureCore Banking Transformation program.

  • Sr Program Manager/Release Train Engineer

    Jan 2024 - now

  • Sr. Program Manager

    Jan 2020 - Jun 2024