Pam Skiba

Experience

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  Winona Veterinary Hospital

  Jan 1990 - Jan 2001

  Office Manager/ Veterinary Assistant

  • Hired as receptionist but quickly became involved in all aspects of running the office. Some of these tasks included: Accounts payable, accounts receivable, payroll, quarterly taxes, ordering office supplies and/or medications, filling prescriptions, preparing vaccinations, and assisting in surgery.

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  Computer Cables Express/ Skiba Computers

  Jan 2000 - Jan 2013

  Self Employed

  • Owned and operated Computer Cables Express- a distributor providing computer cables/adapters to local computer stores. • Customer Service• Shipping and Receiving • Skiba Computers - owned by spouse. Utilized QuickBooks Pro in accounts payable, accounts receivable, sales tax, and ran quarterly reports.

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  Salem Community Hospital

  Oct 2001 - Jun 2013

  Medical Transcriptionist

  • Transcribed History & Physicals, Operative Notes, Progress Notes, Consultations, Clinics, Echocardiograms, Physical Therapy, as well as other medical reports from physician’s dictation.• Communication facilitating doctors and hospital staff with noted reports. • Assisted in the setup of several automated transcription systems and provided training to other employees. Customized reports and created templates for other transcriptionists to use.

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  DXC Technology

  Jun 2013 - Dec 2019

  Change Management Lead/Process Owner

  The company I am employed under has changed although the position is the same. I currently work for Mphasis contracted for DXC Technology. I support the Black & Veatch account in Overland Park, Kansas.• Define, Develop and Deliver end to end Change Management process. • Coordinate with Business and where necessary redefine Change Guidelines, Policies and Procedures to enable seamless CM process that support minimal business service impact.• Meet weekly with client CIOs to discuss and review changes in the environment and process areas for improvement.• Define fit for purpose metrics to measure Change process compliance and derive areas of improvement• Define control measures to ensure effectiveness and quality • Maintain an overall Forward Schedule• Facilitate and Drive CAB meetings and all actions are tracked until closure • Drive the customer and customer’s subcontractors to comply with agreed Change process at all times.• Assist customer to resolve disputes related to Change tickets and process. • Work with customer and define, develop and deliver Change communication plan and escalation plan. • Periodically validate PIRs, review CRs to ensure they conform to required quality standards • Receive, review and produce consolidated report on change data. • Analyze trends and identify areas of improvement. • Monitor and track the status of change records from open to closure to ensure the records are updated periodically to reflect all the activities carried out. • Prepare LDSS forms and obtain approval with submission of SM9 tickets.• Backup for obtaining approval and submission of Security Requests.• Backup for monitoring the CSR queue and engaging the appropriate teams as needed.Accomplishments: ITIL v3 certified. Improved metrics reporting. Created: a monthly Failed Change Analysis report, individual Tower metrics, a Failed CI Analysis, an Aging Change report. Increased Standard changes on the account, 25% total over the last 6 months. Show less

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  Stefanini

  Dec 2019 - now

  Change Manager at Stefanini for Black & Veatch
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  Peraton

  Dec 2021 - now

  Change Manager at Peraton supporting the County of San Diego