Divyakumar Roy

Experience

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  V2 Tech Ventures Private Limited.

  Dec 2005 - Oct 2007

  Content Executive

  - Listening to western songs, verifying content of the songs (lyrics) and make the lyrics accurate and presentable as per defined policy standards. - Coordinating with in-house tech teams for upkeep of systems hence ensuring smooth operations of the eco-system- Over a period of time got promoted to Dynamic Targeting team which included downloading songs through various audio applications, searching for lyrics on Internet, if the lyrics were not found, had to transcribe the entire song irrespective of the genre of the song.- Doing research on Internet, maintaining reports which helps in identifying work done for a day, or week, or month. Show less

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  E-Serve

  Oct 2007 - Jan 2010

  Severity 1 Associate

  - Providing technical support to the employees of Citigroup in America and India over phone.- Handling severity and incident calls from clients, identifying and documenting the same by creating and logging tickets and assigning appropriate severity (High, Medium, Low) and reporting the same to the on job Incident Managers.- Closely monitoring severity tickets, coordinating with Incident Managers and keeping clients and callers posted of the progress of the incident reported by them and finally closing the ticket upon successful resolution.- Creating closure documentation on each ticket and attaching the same to the closed ticket for Incident Manager's verification and closure comments. Show less

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  Hungama Digital Media Entertainment Pvt. Ltd.

  Aug 2010 - Jul 2020

  Senior Manager - Content Ops

  - Providing support and training to various third-party content providers that use the Hungama platform for deploying content on various other platforms developed by major telecom providers.- Coordinating with the top management for determining organizational goals and planning and executing new strategies to meet the same- Reporting and coordinating with various tech teams for handling outages and incidents and ensuring RCA is documented and reported to the concerned individuals and teams through JIRA ticketing system.- Coordinating with tech teams for keeping clients and third parties informed and notified of planned downtime for maintenance activities periodically. Notifying parties involved of successful completion of maintenance which helps them to return to BAU- Defined SOPs & content quality guidelines and standards- Featured in the "Production & Deployment" of Hungama Originals.- Closely coordinated for development of the ingestion tool Hungama Connect. Shared functionality requirements and design ideas with various teams. Helped prepare video tutorials and related help documents for sharing the same with third-party vendors.- Responsible for ingestion training & support and managing third-party clients; domestic and overseas and imparting in-depth knowledge of the Hungama DAMInternational clients being serviced:Content Connect Africa-South AfricaSmart Axiata-CambodiaEvoke International-Srilanka- Fostering positive working relationship between the vendors and the clients' internal management and staff and clearly articulating business and technical issues with the top management, vendors, clients, third parties.- Gathering requirements to develop detailed project plans and project estimations to task level.- Setting up processes and defining its end-to-end workflow, identifying resources for the processes. Finding and filling gaps which helps in its successful execution- Content storage management, rights management and vendor management Show less

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  NATKHAT KIDS RETAIL PRIVATE LIMITED

  Aug 2020 - now

  Founder

  - Coordinating with various production houses to identify and award contract for production of kids' garments and other products for Natkhat Kids. Also ensuring quality maintenance per expectations and timely deliveries- Providing and sharing ideas and support through brainstorming sessions on a regular basis- Coordinating with independent photographers for product photoshoots and video recordings, and ensuring the job gets done in a stipulated time- Editing product photos per industry standards and uploading the same on various platforms, thus driving sales through online channels- Coordinating with ecommerce platforms, such as Amazon.in, Amazon.ae, Flipkart.com, and Meesho, among others for uploading and updating products on the platforms.- Defining appropriate tags and keywords per product, thereby helping end users with appropriate results- Updating the company website www.natkhatkids.com with new products regularly- Collaborating with various third-party platforms, such as Mobikwick, Paytm, etc, for offering discounts and cashback to customers. Show less

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  NATKHAT KIDS RETAIL PRIVATE LIMITED

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  Founder