Ntebaleng Mhlongo

Experience

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  Liberty Life Group Limited

  Feb 2007 - May 2013

  Terminated Fund Administrator

  • Client interaction, member maintenance and queries, • Switches and elections of assets, • Processing of claims including death, withdrawal and retirement claims, • Fund updates and audits, • Anniversary processing, customer service, projects & initiatives, terminations. • Preparation and presentation of trustee / admin reports.• Coaching, training and mentoring. Sect 28’s, errors resolved, escalation resolution,• Acts as a subject matter expert in providing advice on knowledge, systems, procedures and projects.• Project Administrator for Terminations Backlog Project (2009-2012)• ensuring that project is ran in compliance with the company’s requirements• providing guidance to project teams• maintaining and integrating project plans• tracking & reporting overall progress• administering the project budget• planning & scheduling resources for a group of projects• monitoring resource utilization• performing quality reviews• Establishing and maintaining the project documentation library.• Project Administrator for CAT Project (2012-2013)• Reviewing work allocation with the query manager, • Responding to queries that are in scope, • Investigate queries raised via escalation and regulatory bodies, • Liaise with project team members to ensure that queries are resolved and deadlines are met, • Provide on job training, • Provide feedback on task and milestone progress to the query support specialist on weekly basis, • Also ensure SLA's are adhered to, • Build and maintain relationships with external and internal parties • And last but not least ensure that skills remain updated and enhanced. Show less

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  Tuckers Inc

  Feb 2014 - now

  Administrator

  Assistant deceased estates administrator