Charlie Martin

Experience

• 

  Waitrose & Partners

  Sept 2014 - Sept 2016

  Operations Team Member

  During my studies I worked at Waitrose within the Operations team as part of my work here I managed a small team to ensure that legislations and standards required by the wider business were fulfilled.Key Achievements & Activities:• Fulfilling the needs and requests of customers.• Monitored business systems.• I was a member of the Partner Voice scheme in which I contributed to partner meetings representing the junior members of the branch and voicing any concerns that they might have. Show less

• 

  Waterstons

  Jul 2018 - Jul 2019

  Technology Consultant

  As part of my Computer Science degree, I carried out an Industrial placement at Waterstons where I was part of the Managed Services team as a Technology Consultant based in London. My role was client facing where I managed a handful of clients in order to assess, advise and implement different technologies.Key Achievements & Activities:• Managed five clients' technology needs while pertaining to the ITIL framework for managing IT systems within businesses.• Spearheaded automation initiatives by developing scripts to streamline help desk operations, including automated password resets, ticket assignments, and status updates. These efforts significantly enhanced response times and overall service delivery efficiency.• Provided on-site IT service management, demonstrating expertise in swiftly resolving and troubleshooting diverse IT issues. Leveraged bash scripting to optimise processes and effectively monitored IT systems to ensure optimal performance and reliability.• Communicated with clients and their stakeholders with the highest level of integrity.• Aided the onboarding and requirements gathering of new clients.• Successfully acquired CompTIA+ and ITIL Foundation certifications. Show less

• 

  Elsevier

  Sept 2020 - Jul 2024

  Key Achievements & Activities:• Played a significant role in the architecture design and development of the 'Merchandising Layer,' a central system facilitating seamless product data distribution across Elsevier's ecommerce platforms.• Implemented GraphQL, Kafka, and Prisma technologies to enhance product data management, resulting in improved coherence and accuracy.• Actively contributed to the establishment of a unified product schema, consolidating disparate data sources and ensuring data integrity across multiple stores.• Effectively communicated project progress and technical details to stakeholders, ensuring clarity for both technical and non-technical audiences.• Initiated and organised a weekly "Dev club" for knowledge sharing and collaborative learning among team members.• Mentored and provided guidance to junior developers, fostering their growth and development within the team. Show less Key Achievements & Activities:• Assisted in the successful data migration project for Elsevier.com, transitioning from a legacy data source to a distributed Kafka-based system.• Developed debugging tools to assist in identifying and resolving data discrepancies.• Maintained and introduced new APIs for Elsevier’s ORR (Order, Routing and Reporting) system, responsible for managing the entire customer journey from order placement to fulfilment.• Explored new technologies to establish a centralised unified system, aiming for a single source of truth to supply product data across multiple Elsevier stores.• Collaborated closely with other engineers to diagnose and resolve bugs and data discrepancies, ensuring optimal system performance and data accuracy. Show less

  • Software Engineer III

    Aug 2022 - Jul 2024

  • Software Engineer II

    Sept 2020 - Aug 2022
• 

  PensionBee

  Jul 2024 - now

  Senior Software Engineer