Dominic Brough

Experience

• 

  HSBC

  Jul 2008 - now

  Development Specialist, Global Risk SWD Fraud & Compliance (HSBC)Form part of and engineering team helping to develop, enhance and support the Security Compliance Data Matching (SCDM) application in order to ensure it meets business needs and regulatory requirements. Involved in the technical design, application build and configuration of distributed environments in support of the Group Fraud systems.Responsible for overseeing a team of 6 Support Staff based in GLTi, dealing with application support of a third party vendor product. Supporting a wide range of technical issues and functional queries from all areas of the business, technical teams and user population. Working on continuous improvements to streamline support processes and improve the peripheral functioning of the application (the code being held by the vendor). Proactively working with the vendor, other support teams and problem management to drive investigations and resolution of incidents, as well as determining root cause and identifying permanent solutions. Communicating details of incidents at a level appropriate to the recipient, whether technical or business focused, written or verbal. Show less Managed non-functional performance testing of the Global Payment System (GPS) for the EU region, whilst previously managing both ME and US regions. Verifying third party system code supplied by FundTech, emulating production sized online volumes, monitoring numerous performance aspects from message throughput rates, CPU usage, memory usage and response times to ensure business performance criteria is met. Analyse performance under load via the use of various metrics and reporting findings to GPS management. Scheduling and performance testing of GPS overnight batch processes via Control-M. Responsible for test environment set up (system data, configuration, MQ links, interface partners, simulator stubs) in conjunction with development areas. Production and execution of test case scenarios, creation of Test Strategy documents, Test Plans and Performance Reporting via SharePoint.Daily usage of various technologies including; UNIX, MQ, DB2, Websphere/Datastage (WMB/DSTX). Provide cover for Global Test Lead in times of absence. Show less Network Benchmarking Global Lead, GPCoE (HSBC)Tasked with acquiring the Application Network Benchmarking function from Group Networks, bringing over all Regions (EU, US, AP, MX) in a phased approach to the GPCoE, with the end goal to create one Globalised single service for which the engagement process aligns with that of GPCoE’s Performance Testing. Negotiated with the Regional Network teams, bringing in the work and processes whilst standardising them into one vastly improved, streamlined Global process. Initially managing Engagements and performing Application Network Benchmark tests, I then went on to train and subsequently manage a headcount of 7 Network Analysts based in 5 different countries. Show less Test Analyst, GPCoE (HSBC)Managed non-functional performance testing of the Global Payment System (GPS) for the EU region, whilst previously managing both ME and US regions. Verifying third party system code supplied by FundTech, emulating production sized online volumes, monitoring numerous performance aspects from message throughput rates, CPU usage, memory usage and response times to ensure business performance criteria is met. Analyse performance under load via the use of various metrics and reporting findings to GPS management. Scheduling and performance testing of GPS overnight batch processes via Control-M. Responsible for test environment set up (system data, configuration, MQ links, interface partners, simulator stubs) in conjunction with development areas. Production and execution of test case scenarios, creation of Test Strategy documents, Test Plans and Performance Reporting via SharePoint.Daily usage of various technologies including; UNIX, MQ, DB2, Websphere/Datastage (WMB/DSTX). Provide cover for Global Test Lead in times of absence. Show less

  • Technical Product Manager

    Sept 2018 - now

  • Development Specialist

    Jan 2015 - Sept 2018

  • Senior Test Analyst

    Jun 2014 - Jan 2015

  • Network Benchmarking Global Lead

    Nov 2012 - Jun 2014

  • Test Analyst

    Jan 2010 - Jun 2013

  • Self Service Helpdesk Officer

    Jul 2008 - Jan 2010