Laura Prater, APHR

Discovery Center Manager

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Charlotte, North Carolina, United States

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Timeline
About me
Training and Development Manager- Concord Hospitality Enterprises
Education
- Framingham State College
  2008 - 2009
  Activities and Societies: Foreign Language Club Entered FSC as an undecided major and decided to begin pursuing an education in Business. This led to my transfer to Johnson and Wales University, ultimately resulting in the launch of my hospitality career.
- Johnson & Wales University
  2009 - 2012
  Bachelor of Science (BS) International Hotel and Tourism Management
  Activities and Societies: Colligate Honors Society, Etta Sigma Delta Hospitality Honors Society, National Student Organizations, Ballroom Dance Team Concentration in Adventure, Sport and Nature Based TourismStudy Abroad Programs: 07/10-08/10-La Tirimbina Biological Reserve, Sarapiqui, Costa Rica.Adventure, Sport and Nature Based Tourism Concentration03/11-5/11- DCT University Center, Vitznau, Switzerland. International Hotel & Tourism Management
Experience
- National Marine Life Center
  May 2008 - Mar 2011
  Discovery Center Manager
  Trained and managed new team members & volunteers while also designing & executing daily activities for families. Provided tours and detailed information about the non-profit mission to guests.
- Northern Outdoors
  Jun 2011 - Aug 2011
  Front desk, Sales/Guest Services
  Created impressionable and lasting guest relations by providing guests with excellent service.
- Marriott International
  Jun 2012 - Jun 2019
  Supports all departments within the hotel as second shift Manager On Duty, ensuring that all employees are consistently exceeding guest's expectations by providing Brilliant and genuine service. Empowered and trained associates to directly reflect Marriott standards while supporting the management team and assisting in driving Guest Satisfaction Scores. Developed a strong foundation for management functions while completing multiple rotations in Operations Management, Restaurant Management, Events and Accounting
  - Assistant General Manager- SpringHill Suites Charlotte University
    Apr 2018 - Jun 2019
  - Rooms Operations Manager- Charlotte Marriott City Center
    Dec 2015 - Apr 2018
  - Assistant Rooms Operations Manager-Charlotte Marriott City Center
    Apr 2014 - Dec 2015
  - Rooms Operations Supervisor- Charlotte Marriott SouthPark
    Oct 2012 - Apr 2014
  - Task Force- Renaissance Charlotte SouthPark
    Sept 2012 - Sept 2012
  - Management Development Program
    Jun 2012 - Sept 2012
- Concord Hospitality Enterprises
  Jun 2019 - now
  - Training and Development Manager
    Jun 2023 - now
  - Corporate Human Resource Generalist
    May 2022 - Jun 2023
  - Assistant General Manager- Courtyard Fort Mill
    Jun 2019 - May 2022
Licenses & Certifications
- Associate Professional in Human Resources® (aPHR®)
  HRCI
  Sept 2022
  View certificate
Volunteer Experience
- Guest Speaker
  Issued by Johnson & Wales University on Mar 2015
  Associated with Laura Prater, APHR
- Volunteer
  Issued by National Marine Life Center on May 2008
  Associated with Laura Prater, APHR