Alex Danayan

Experience

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  Renewed Computer Technology

  Aug 2008 - Apr 2009

  Computer Technician

  - Installed Windows XP and other necessary software in computers.- Tested each products quality before sending them out to their designated school.- Made sure computers were in working condition before deploying image.- Wiped all data off of the hard drives via D-BAN.

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  Stream Global Services

  Sept 2009 - Jan 2010

  HP Support Technician

  - Created orders to send out parts for defective HP products.- Escalated to level 2 support specialists when appropriate.- Provided excellent customer service to support clients while troubleshooting their problem.

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  KPMG

  Aug 2010 - Jan 2011

  Support Analyst

  - Worked with Active Directory and Safeboot version 4 and 5.- Assisted clients over the phone for support.- Created multiple images of Windows 7 on laptops for new clients in the firm.- Migrated users from Windows XP to Windows 7.- Installed various pieces of hardware for clients and proved functionality. - Troubleshot various problems for clients and provided education of the situation.- Set up conference calls for various business meetings.

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  KPMG

  May 2011 - Apr 2012

  Shift Network Administrator

  - Monitored multiple networks across Canada for network status via network monitoring tools.- Assured all mail servers are active.- Monitored BES servers to ensure BBM and BlackBerry mail are delivered.- Monitored and experienced with Backup Exec programs and tape libraries.- Experienced with adding and removing DNS entries. - Able to do basic Cisco router programming.

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  Middlesex County

  May 2012 - Sept 2013

  Desktop Support Technician

  - Assisted clients over the phone for level 1 helpdesk support.- Monitored networks for any disruption and contacted their ISP to find out the problem or send their technician out to assist.- Logged tickets and reported monthly reports regarding backups, virus scans, network connectivity, significant events etc.- Installed hardware, software for clients within the county building and across the Middlesex Area (Libraries, EMS stations etc).- Imaged computers via ImageX via WAIK (Windows Automated Installation Kit). - Created users and assigned computers to different folders in Active Directory.- Created reports and documentation for future solutions and troubleshooting.- Assisted clients with the Microsoft Office Suite.- Worked with SharePoint2010 creating calendars, editing sites, granting permissions for users.- Worked on Backup Exec 2010 running backups. Received tapes from Command and sent tapes out.- Installed IP Phones and assisted users with setting up their messages and greetings.- Setup Laptops and Desktops and installed necessary drivers and software before deployment.- Trained Coop students with PC repair and support. Show less

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  London District Catholic School Board

  Dec 2013 - Aug 2015

  Computer Technician

  - Assisting the faculty of 50 plus Catholic schools requests via tickets given from SCCM. - Responsible for a family of schools to install computer hardware, software and other peripherals (i.e. monitors, docking stations, keyboards/mice, network switches etc).- Able to image workstations via Microsoft SCCM (System Center Configuration Manager) 2012.- Worked with Active Directory for adding users in their proper Organizational Unit and other groups.- Responsible for assisting faculty members over the phone or in office for troubleshooting.- When necessary, call for level 2 support for escalation. Show less

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  Thames Valley District School Board

  Sept 2015 - now

  Technical Support Analyst