Experience

• 

  Shoeless joe's limited

  Feb 2009 - Dec 2019

  • Promoted and entrusted with more responsibilities as a result of continued outstanding performance and positive feedback. Only shift manager responsible for 15 team members.• Execute and manage the recruitment process: use various recruiting tools (job boards, social media, walk-ins, recommendations) to attract talent, conduct preliminary screening interviews, review resume and application forms, short-list suitable candidates for hiring manager, and follow-up with all candidates. • Plan and execute marketing strategies to improve sales: visit local businesses to promote current sales initiatives and expand contact list, follow-up with all contacts to foster relationships and encourage continued business.• Manage reservation process in a professional manner via phone, e-mail and in person.• Identify problem areas of current workplace procedures and policies and suggest improvements.• Lead and support team through motivation, delegation of tasks and resolution of conflicts.• Ensure both customer and team member needs and concerns are properly addressed in a timely manner.• Regularly provide constructive performance reviews of 15 team members to upper management. Clearly communicate feedback and goals for improvement back to team. • Oversee shift change, involving money and inventory management, and regulation of staff changeover.• Develop employee schedules and assist payroll on a weekly basis. Show less • Provided excellent customer service by being prepared, detail-oriented, anticipating and addressing client needs, and maintaining a friendly and professional attitude.• Applied knowledge of products to make well-received recommendations tailored to customer preferences, resulting in increased sales and customer satisfaction.• Quickly adapted to workplace policies and procedures.• Utilized organizational and teamwork skills to maximize efficiency in a fast-paced environment, managing multiple customers at a time. Show less

  • Manager

    Apr 2012 - Dec 2019

  • Bartender

    May 2010 - Dec 2019

  • Server

    Feb 2009 - May 2010
• 

  Rbc

  Oct 2016 - now

  Member of the Digital DevOps and Continuous Improvement team.

  • Digital Agile Practice Pathfinder

    May 2021 - now

  • Sr Devops Practitioner

    Mar 2019 - May 2021

  • Technical Systems Analyst

    Oct 2016 - Mar 2019