
Timeline
About me
Social Service Representative @ DC Department of Human Services | Collaborative Problem Solving
Education

Stark state college of technology
2013 - 2016Associate’s degree human & social services
Franklin university
2018 - 2019Bachelor's degree crisis/emergency/disaster managementActivities and Societies: American Red Cross

Franklin university
2020 - 2021Master of arts - ma criminal justice/law enforcement administration
Experience

Summit county job and family services
Jan 2016 - May 2016Student worker
Franklin county
Aug 2016 - Jul 2018Child support representativeChild Support Enforcement

American red cross
Apr 2018 - Mar 2021VolunteerThe Red Cross responds to approximately 70,000 disasters in the United States every year, ranging from home fires that affect a single family to hurricanes that affect tens of thousands, to earthquakes that impact millions. In these events, the Red Cross provides shelter, food, health and mental health services to help families and entire communities get back on their feet. Although the Red Cross is not a government agency, it is an essential part of the response when disaster strikes. We work in partnership with other agencies and organizations that provide services to disaster victims. Show less

Columbus metropolitan housing authority
Jul 2018 - Jun 2021Housing advisor ii
Fema
Nov 2019 - Dec 2021Emergency management specialistThe Individual Assistance (IA) cadre ensures that individuals and families affected by disasters have access to the full range of FEMA programs and information in a timely manner and provide the highest level of service to applicants. They communicate with survivors about their case status and disaster assistance programs, develop partnerships, and provide referrals.

Howard county housing commission
Jun 2021 - May 2022Housing specialist
Dc department of human services
May 2022 - nowSocial service representative
Fema
Jan 2025 - nowEmergency mgmt specialist (recovery) disaster survivor assistant specialist - reservistProviding On-Site Assistance, Application Assistance, Information Dissemination, Field Assessments, Data Collection, Community Liaison, Documentation Support, Public Engagement, Problem Resolution, and Continuous Communication.
Licenses & Certifications

Social worker associate, licensed
Ohio counselor, social worker, & marriage and family therapist boardAug 2020
Franklin university order of scales honor society
Franklin universityMay 2019- View certificate

Criminal justice management
Franklin universityDec 2021
Honors & Awards
- Awarded to Shawn Gaines, M.A.Order of Scales Honor Society Dr. Chenelle Jones / Franklin University May 2019 The Order of Scales Honor Society has recognized my high achievement in my GPA. Currently, my GPA is 3.8.
Volunteer Experience
Meal Server
Issued by Mount Olivet Baptist Church on Apr 2019
Associated with Shawn Gaines, M.A.
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