Experience

• 

  Huttons newsagents

  Feb 2009 - Mar 2010

  Counter assistant

  Serving behind a small counter, I assisted with the running of the shop and completed a range of tasks that contributed towards the day to day running.

• 

  Whsmith

  Jul 2009 - Mar 2010

  Sales assistant

  Working on the checkouts at a small store located in a busy town centre, my role was to process transactions at the pay point and also with general store duties.

• 

  John lewis

  Apr 2010 - Sept 2010

  Sales assistant

  Working on an Audio & TV department, my role was to provide knowledge on a range of products and assist with the day to day running of a busy department.

• 

  Tesco stores ltd

  Jun 2011 - Dec 2011

  Resource & talent planning

  Working on a team of two, we were responsible for the placements of Students across England, Ireland & Wales. On a term time basis, we would contact all the required Tesco stores and move Students to their selected store.

• 

  Sainsbury's

  Jan 2012 - Mar 2012

  Store team leader

  My role at Sainsburys was a Trainee Team Leader. This meant learning whilst on the job and shadowing our fully trained manager. I was also left to complete tasks on my own with regular feedback. These tasks included solo floor walks, dealing with complaints, checking stock levels and managing staff.

• 

  Tesco plc

  Jul 2012 - Dec 2012

  Print finisher

  At Tesco, I worked as a Print Finisher in their busy Cheshunt Head Office. As a finisher, I completed the final stages of work which included booklet making, stapling, binding and boxing work up.

• 

  Fujitsu in the uk and ireland

  Sept 2014 - May 2020

  Working on a customer site in an IT Deskside / IT Connect Bar. As part of the role, we are also responsible for maintaining an Asset Database of all company hardware as well as creating training sessions based around key demands. Currently supporting our two remote London sites as well as the main head office where the rest of the team is based.xa Producing reports for various forms of data to be provided to the account team and weekly service reviews, analysing data to spot trends and then working with the desk managers to find and implement ideas to help resolve, general ad-hoc desk roles and providing advice and guidance to agents on the desk. 1st Line IT Analyst for Mercedes Benz. Working on a busy IT Service Desk, providing IT support for all sections within Mercedes Benz. Role includes taking calls from business partners, whether internal or external and logging all faults with software, hardware and network equipment. Day to day job includes using Syntallect Call Managing System, CISM Call Logging Website, Ultra VNC & Remote Assistance for remote access, Office Suites and all Mercedes Benz applications. Team Leader on the Service Desk of 14 agents provided by Fujitsu for Mercedes Benz. Along side the Team Manager of the desk, responsible for reporting day to day figures, attendance, agent performance and data collection, personal 1-2-1s and call coaching. Also responsible for knowledge and process documentation and maintaining a knowledge base used by the agents to assist with the logging of interactions.

  • Deskside Engineer / IT Connect Bar / Asset Controller

    Sept 2017 - May 2020

  • Service Controller

    Jan 2016 - Sept 2017

  • Service Desk Agent

    Jun 2013 - Dec 2015

  • Team Leader (Product Support Engineer)

    Sept 2014 - Nov 2015
• 

  Sainsbury's digital, tech and data

  May 2020 - Jun 2022

  Tech bar engineer

  Tupe'd from Fujitsu into Sainsbury’s with my continued service from December 2013. Deskside Enginner supporting end users in our Head Office bassed in Milton Keynes from the on site IT Connect Bar. Previously, I was working alone on two customer sites in London providing an onsite IT presence when with Fujitsu completeing anbything from password resets to machine imaging, hardware repairing, software installations along with general advice/guidance.

• 

  Computacenter

  Jul 2022 - now

  Technical analyst 2

  Originally hired to support SharePoint 2013 and SharePoint Online with a mix of DocuSign and TTK however, after a reshuffle of the teams, I now support our DocuSign tenant and one of the system owners for our meeting room hardware (MTRoW), OneDrive, Viva Engage and Microsoft Planner.