Experience

• 

  Uab voveraite next

  Jul 2012 - Jan 2018

  Sales manager

  In this position I was responsible for a big variate of different areas:Hiring and trainings for new employees.Supporting employees during day to day activities.Communicating with different stakeholders (vendors, clients, management).Supply and sales management.Business process analysis and improvements coordination.

• 

  Mobofree ltd

  Apr 2013 - May 2014

  Project manager

  Website user experience testing;Website administration;Market analysis;Facebook page administration;Communication with clients

• 

  Bpm solutions

  Feb 2015 - Jul 2015

  It support specialist

  Supporting and consulting clients with:Every day usage of their Information System.Analyzing client needs for Information System improvements.Testing of Information Systems

• 

  Markmonitor

  Dec 2015 - Jun 2019

  - Lead, inspire, develop and coach Data Analysts team (from Junior to Senior level) to be a high performing, driven and collaborative.- Proactively identify and execute on efficiency by operational process improvement and automations opportunities.- Participate in hiring process of new team members- Act as point of contact for project related escalations and crucial stakeholder requests.- Ensures adherence to Service Level Agreements.- Independently provide proactive problem management in order to deliver high service levels.- Regularly reviews, measures and maintains quality, KPIs, service and operational levels within team‘s projects.- Ensure effective management of daily team’s work, including such tasks as planning, coaching and competence development, motivation, job-rotation and recruitment of staff.- Prepare periodic reports and communicate results to senior managers Show less The Data Analyst is responsible for client projects, acting as a point of contact and providing input for day-to-day tasks. They work towards performance goals, identify areas for improvement, and run initiatives to implement changes. Additionally, they support the Team Leader and Client Service Manager with reporting, fulfilling client requests, and resource planning.In this role, I also handled Team Trainer responsibilities, collaborating with the Senior Training Specialist to create and coordinate training programs based on business needs, as well as onboarding and training new hires.Main job responsibilities:• Use various technologies to detect, analyze, and remove infringing online content.• Generate standard and customized reports.• Take ownership of client projects or operations processes, ensuring smooth day-to-day activities in accordance with contracts and agreements.• Act as a point of contact, promptly resolving project or process-related queries.• Track and report on client project performance.• Work towards achieving performance goals for assigned projects or processes.• Identify areas for operational improvement and implement project initiatives.• Maintain and update operational documentation.• Escalate project or process incidents.• Coordinate with team members to address ad hoc requests.• Assist in preparing documentation, operation manuals, and training for projects and processes. Show less Junior Data Analyst is primarily responsible for the collection, processing, enforcement and reporting of piracy-related data to our clients, using company's in-house developed technology and tools. Additionally, the Junior Data Analyst is responsible for day-to-day communication with the Client Service Managers on client project related matters.Job Responsibilities:• Use multiple technologies to detect, analyze, and remove infringing online content;• Generate standard and customized reports;• Provide responses to client or Client Service Manager‘s queries in a timely and professional manner; • Work to achieve set operational performance goals;• Identify areas for operational performance improvement and participate in project-type initiatives to implement them;• Escalate project or process related incidents;• Coordinate with other team members to solve ad-hoc requests. Show less

  • Team Lead

    Sept 2018 - Jun 2019

  • Data Analyst

    Aug 2017 - Sept 2018

  • Junior Data Analyst

    Dec 2015 - Aug 2017
• 

  Opsec security

  Jun 2019 - Aug 2023

  Team leader

  • Lead, inspire, develop, and coach a team of Data Analysts (from Junior to Senior level) to be high performing, driven improvements and collaborative.• Ensure adherence to Service Level Agreements.• Act as the point of contact for project-related escalations and crucial stakeholder requests.• Proactively identify and execute efficiency by operational process improvement and automation opportunities.• Independently provide proactive problem management to deliver high service levels.• Regularly review, measure, and maintain quality, KPIs, service, and operational levels within the team's projects.• Ensure effective management of the team's daily work, including tasks such as planning, coaching and competence development, motivation, job rotation, and staff recruitment.• Prepare periodic reports and communicate the results to senior managers.• Participate in the hiring process of new team members.***While I may not have direct responsibility, I actively engaged in coordinating the onboarding process for new team members, develop and implement onboarding training programs for individuals joining my and other departments positions including: Operation Managers, Team Leaders, Resource Planners, Client Service Managers, and Analysts from different teams Show less

• 

  Intrum

  Aug 2023 - now

  Managing 2 sub-teams, each led by a TL and supported by Senior.• Operational Responsibilities: operational team management routines, including KPIs, risk management, ensuring continuous improvement initiatives, stakeholders management, participating in hiring processes and etc.• Leading digitalization and change management efforts to foster a tech-savvy mindset and implement process automation.• Building a tech-savvy community within the organization.• Growing future successors among Team Leaders. Show less

  • Continuous Improvement Manager

    Jan 2025 - now

  • Team Manager

    Aug 2023 - Jan 2025