Laila Kumari

Experience

• 

  NPower Canada

  May 2018 - Aug 2018

  Trainee

  14-week intensive in-class training on the fundamentals of Computer Technology and ProjectManagement essentials.- Assemble computer components based on customer requirements- Install, configure, and troubleshoot: hardware components- Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems- Networking basics: IPv6, network topologies, installing wireless and SOHO networksSecurity/forensics- Mobile device installation/configuration: Laptops, smartphones, tablets- Basics of virtualization, desktop imaging and deployment- Network services and Cloud Computing- Implementing preventive maintenance measures on workstations- Customer support- ServiceNow Foundations Training Show less

• 

  RBC

  Sept 2018 - Dec 2018

  Technical Systems Analyst Co-op

  -Developing Dashboards using Key Performance Indicators and Time Series Graphs for Incidents and Service Requests.-Extracting and Translating raw information from various sources (e.g. Service Manager 9 (SM9), ServiceNow, etc.) into Interactive Visualizations and Meaningful Reports.-Identifying Trends and Patterns to find the cause and provide relevant recommendations.-Automating and Scheduling Daily, Weekly and Monthly reports in ServiceNow.-Manipulating, cleansing and processing data using Excel. Show less

• 

  Soroc Technology

  Mar 2019 - Dec 2021

  Project Coordinator

  -Keeping up to date report of Resources planners-Hosting Daily/Weekly webex meetings to obtain progress on projects.-Triaging and Providing timelines for Projects completion at per SLA.-Quoting, creating tickets on Servicenow, dispatching technician and following up at the end of the job and invoicing the tickets.-Creating and maintaining Billing files on a weekly basis.-Creating Governance Reports.

• 

  Compugen Inc

  Jan 2022 - now

  Project Coordinator, Deployment (Technical Services)