Dana Attyani, PHRI

Dana Attyani, PHRI

Customer Service Representative

Followers of Dana Attyani, PHRI12000 followers
location of Dana Attyani, PHRIAmman, Jordan

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  • Timeline

  • About me

    Passionate HR and Talent Acquisition Professional | Talent Management Enthusiast | Connecting Talent to Success

  • Education

    • Applied Science University

      2010 - 2013
      Bachelor's degree Finance, General 86/100 - Excellent
  • Experience

    • Souq.com

      Nov 2015 - Dec 2015
      Customer Service Representative

      Worked on white Friday campaign in the task of confirming orders for customers.

    • Nutricenter

      Aug 2016 - Jan 2017
      Office Manager

      • Maintain office services by organizing payroll, designing filing systems, keeping supplies in stock, preparing needed materials for events, preparing for meetings, making sure the facilities are clean, orderly, and safe.• Preparing patients files and make appointments also assuring their appointments by phone. Responsible of all cash inflows and outflows on daily basis.

    • Eye Specialty Hospital

      Jun 2017 - Oct 2017
      Patient Care

      • Provide patients with support and guidance as needed and solve their discomforts.• Perform needed tasks in both the reception of the Hospital and in the admission department.

    • Crystel.co

      Apr 2018 - Jun 2018
      Customer Service Representative

      •Worked as an outbound agent on the projects “Jollychic” & “Markavip” after taking the needed training which it was for 3 weeks (April 24-May14 2018).•Used Genesys system and a basic call center ERP system.

    • GAC Group

      Jul 2018 - Apr 2020
      HR Officer & Admin Assistant

      •Execute hiring procedures by screening resumes, conducting first interviews, recruitment screening tests, and create shortlists for the secondinterviews.• Ensure candidates information is up to date on the internal system throughout the process and manage the interview feedback process forinterviewers on the system while maintaining the highest form of confidentiality.• Manage the on-boarding and off boarding process for employees.• Provide support in the various human resource functions, which include the creation of formal letters, proper documentation of employee filesand documents, performance management, employee counseling, participate and implement the training plan for the staff and prepare thebudget for training, conduct staff orientation sessions, workshops and activities.• Work closely with the head of department & management on initiatives related to HR new processes.• Ensure that employee’s vacations & leaves are all accounted for, uploaded on the system (Lenvosoft - LenvoHRE) and prepare related reports.also, provide support in the payroll processes.• Manage medical insurance related tasks and provide support when needed.• Ensure employee's compliance to all policies and procedures.• Prepare Board Meeting file and perform all needed data analyses for the departments and arrange for the meeting.• Maintain all company’s documents and the filing system to ensure that they are organized in a systematic manner.• Prepare official papers and all documents when required such as presentations, proposals, official letters.• Renewal of company agreements on required renewal dates and lead the company communications.• Maintain confidentiality, discretion and personal sensitivity in all aspects of the role.• Comply with GAC HSSE Manual by creating a plan for implementing the manual and monitor it.• Conduct Internal audit on all departments and ensure compliance to all procedures and policies. Show less

    • Dar Abu Abdullah دار أبو عبدالله

      Oct 2020 - Jun 2022
      Programs & Projects Development Coordinator

      Write quality narrative reports, reflecting the progress and status of projects in a transparent, timely and professional manner, in liaison withfinance, which contributes ultimately to steady cash inflow.• Work in close relation with MEAL (monitoring, evaluation, learning and accountability) unit to incorporate MEAL data.• Maintain strong working relationships with donors through providing them with needed accurate reports on time and any other inquires, workedwith UNICEF, WFP, Irish Aid. and focal point in coordinating with all units and all projects’ managers to maintain a unified source of data.• Conducted full researches to support the designing of projects. Show less

    • INGOT BROKERS

      Oct 2022 - now

      •Responsible of developing recruitment plans and establishing a strong rapport with hiring managers to understand their strategic staffing needsand fill local and international (Jordan, Dubai, Qatar, Kenya, Seychelles and South Africa) vacancies in timely manner, ensure clear mutualunderstanding of staffing priorities and practical constrains and guide the hiring managers through the recruitment process where needed.• Led local & international headhunting initiatives targeting experienced professionals from diverse regions, including Seychelles, Cyprus, theUnited Arab Emirates, and other key markets.• Work with hiring managers to develop job descriptions and pre-screening criteria.• Review applications, evaluate qualifications of candidates, conduct screening interviews to analyze candidate experience and fit and develop ashortlist of potential candidates.• Conduct interviews with selected candidates and make sure that they are fit technically and behaviorally.• Conduct needed technical tests, pre-employment checks to ensure hiring qualified employees.• Manage candidate interview results and selection decision with hiring managers and manage the communication with applicants and make sureeach is aware of the status.• Manage the offer process including negotiating offers with candidates.• Manage the on-boarding and off boarding process for employees.• Manage job announcements on social media platforms and company websites and use different sourcing channels such as (recruiter lite, signalhire)• Promote the employer brand image through clear and professional communication with the applicants and over social media platforms.• Provide valuable assistance in diverse HR functions, including payrolls and personnel management, contributing to the overall efficiency and effectiveness of the HR department. Show less

      • Human Resources Team Lead - Jordan

        May 2024 - now
      • Senior Talent Acquisition Specialist

        Jan 2023 - May 2024
      • Recruitment Specialist

        Oct 2022 - Jan 2023
  • Licenses & Certifications

    • Effective business writing

      GAC Corporate Academy
      Mar 2020
    • Project DPro - Foundation

      APMG International
      Jun 2021
      View certificate certificate
    • Advanced procurement certificate

      PwC Middle East
      Dec 2020
    • Anti fraud certificate

      PwC Middle East
      Dec 2020
    • Basic procurement certificate

      PwC Middle East
      Dec 2020
    • Mini MBA in practice

      Change Zone
      Aug 2020
    • IOSH managing safely course

      Astutis Ltd
      Jan 2020
    • Management systems internal auditor

      DNV GL Training
      Nov 2018
    • Advanced Microsoft course

      New Horizons Computer Learning Centers
      Jan 2019
    • Professional in Human Resources – International™ (PHRi™)

      HRCI
      Jan 2024
      View certificate certificate