
Dana Attyani, PHRI
Customer Service Representative

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About me
Passionate HR and Talent Acquisition Professional | Talent Management Enthusiast | Connecting Talent to Success
Education

Applied Science University
2010 - 2013Bachelor's degree Finance, General 86/100 - Excellent
Experience

Souq.com
Nov 2015 - Dec 2015Customer Service RepresentativeWorked on white Friday campaign in the task of confirming orders for customers.

Nutricenter
Aug 2016 - Jan 2017Office Manager• Maintain office services by organizing payroll, designing filing systems, keeping supplies in stock, preparing needed materials for events, preparing for meetings, making sure the facilities are clean, orderly, and safe.• Preparing patients files and make appointments also assuring their appointments by phone. Responsible of all cash inflows and outflows on daily basis.

Eye Specialty Hospital
Jun 2017 - Oct 2017Patient Care• Provide patients with support and guidance as needed and solve their discomforts.• Perform needed tasks in both the reception of the Hospital and in the admission department.

Crystel.co
Apr 2018 - Jun 2018Customer Service Representative•Worked as an outbound agent on the projects “Jollychic” & “Markavip” after taking the needed training which it was for 3 weeks (April 24-May14 2018).•Used Genesys system and a basic call center ERP system.

GAC Group
Jul 2018 - Apr 2020HR Officer & Admin Assistant•Execute hiring procedures by screening resumes, conducting first interviews, recruitment screening tests, and create shortlists for the secondinterviews.• Ensure candidates information is up to date on the internal system throughout the process and manage the interview feedback process forinterviewers on the system while maintaining the highest form of confidentiality.• Manage the on-boarding and off boarding process for employees.• Provide support in the various human resource functions, which include the creation of formal letters, proper documentation of employee filesand documents, performance management, employee counseling, participate and implement the training plan for the staff and prepare thebudget for training, conduct staff orientation sessions, workshops and activities.• Work closely with the head of department & management on initiatives related to HR new processes.• Ensure that employee’s vacations & leaves are all accounted for, uploaded on the system (Lenvosoft - LenvoHRE) and prepare related reports.also, provide support in the payroll processes.• Manage medical insurance related tasks and provide support when needed.• Ensure employee's compliance to all policies and procedures.• Prepare Board Meeting file and perform all needed data analyses for the departments and arrange for the meeting.• Maintain all company’s documents and the filing system to ensure that they are organized in a systematic manner.• Prepare official papers and all documents when required such as presentations, proposals, official letters.• Renewal of company agreements on required renewal dates and lead the company communications.• Maintain confidentiality, discretion and personal sensitivity in all aspects of the role.• Comply with GAC HSSE Manual by creating a plan for implementing the manual and monitor it.• Conduct Internal audit on all departments and ensure compliance to all procedures and policies. Show less

Dar Abu Abdullah دار أبو عبدالله
Oct 2020 - Jun 2022Programs & Projects Development CoordinatorWrite quality narrative reports, reflecting the progress and status of projects in a transparent, timely and professional manner, in liaison withfinance, which contributes ultimately to steady cash inflow.• Work in close relation with MEAL (monitoring, evaluation, learning and accountability) unit to incorporate MEAL data.• Maintain strong working relationships with donors through providing them with needed accurate reports on time and any other inquires, workedwith UNICEF, WFP, Irish Aid. and focal point in coordinating with all units and all projects’ managers to maintain a unified source of data.• Conducted full researches to support the designing of projects. Show less

INGOT BROKERS
Oct 2022 - now•Responsible of developing recruitment plans and establishing a strong rapport with hiring managers to understand their strategic staffing needsand fill local and international (Jordan, Dubai, Qatar, Kenya, Seychelles and South Africa) vacancies in timely manner, ensure clear mutualunderstanding of staffing priorities and practical constrains and guide the hiring managers through the recruitment process where needed.• Led local & international headhunting initiatives targeting experienced professionals from diverse regions, including Seychelles, Cyprus, theUnited Arab Emirates, and other key markets.• Work with hiring managers to develop job descriptions and pre-screening criteria.• Review applications, evaluate qualifications of candidates, conduct screening interviews to analyze candidate experience and fit and develop ashortlist of potential candidates.• Conduct interviews with selected candidates and make sure that they are fit technically and behaviorally.• Conduct needed technical tests, pre-employment checks to ensure hiring qualified employees.• Manage candidate interview results and selection decision with hiring managers and manage the communication with applicants and make sureeach is aware of the status.• Manage the offer process including negotiating offers with candidates.• Manage the on-boarding and off boarding process for employees.• Manage job announcements on social media platforms and company websites and use different sourcing channels such as (recruiter lite, signalhire)• Promote the employer brand image through clear and professional communication with the applicants and over social media platforms.• Provide valuable assistance in diverse HR functions, including payrolls and personnel management, contributing to the overall efficiency and effectiveness of the HR department. Show less
Human Resources Team Lead - Jordan
May 2024 - nowSenior Talent Acquisition Specialist
Jan 2023 - May 2024Recruitment Specialist
Oct 2022 - Jan 2023
Licenses & Certifications

Effective business writing
GAC Corporate AcademyMar 2020- View certificate

Project DPro - Foundation
APMG InternationalJun 2021 
Advanced procurement certificate
PwC Middle EastDec 2020
Anti fraud certificate
PwC Middle EastDec 2020
Basic procurement certificate
PwC Middle EastDec 2020
Mini MBA in practice
Change ZoneAug 2020
IOSH managing safely course
Astutis LtdJan 2020
Management systems internal auditor
DNV GL TrainingNov 2018
Advanced Microsoft course
New Horizons Computer Learning CentersJan 2019- View certificate

Professional in Human Resources – International™ (PHRi™)
HRCIJan 2024
Languages
- enEnglish
- arArabic
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