Mónica Jaramillo

Experience

• 

  Solcom de México

  May 2014 - Jun 2015

  • Junior Consultant

    Jan 2015 - Jun 2015

  • Trainee Developer

    May 2014 - Jan 2014
• 

  Faktos

  Jan 2015 - Oct 2015

  Consultor
• 

  FANDELI

  Nov 2015 - Jan 2018

  Analista de CRM

  Administradora de Salesforce, encargada de la mejora continua, configuración, desarrollo y soporte de la plataforma. Manejo de Sales, Service y Analytics Cloud.

• 

  Salesforce

  Jan 2018 - Jan 2023

  Delivered business value with the use of Salesforce platforms and present quick wins results to the executives and C-levels. Coached new customers to accelerate their onboarding on the platform generating results since the first three months of use in production.Build and deliver the principal steps to generate a Model of a Center of Excellence for Retail and Travel and Transportation customers. Designed personalized training by role in the Marketing Cloud Platform and suggest Team Members' structure and best practices of the Operative Model to Marketing and TI teams resulting in a 50% of adoption and a faster onboarding process. Mostrar menos Served as an outside consultant to Salesforce clients, supported the successful use of our platform, and suggested improvements that take advantage of our technical capabilities.Manage a Portfolio of clients from different industries such as Media and Telecommunications, Finance, Travel and Transportation, and Retail. Delivered best practices for customers in the Operative Model, Center of Excellence, Team Members, Bussiness Value, Governance, etc. Generated training road maps to increase platform adoption and acquire specific skills that align with the customer's needs. Mostrar menos

  • Senior Principal Success Manager

    Feb 2022 - Jan 2023

  • Principal Success Manager

    Feb 2020 - Jan 2022

  • Principal Success Specialist

    Jan 2018 - Jan 2020
• 

  Yolia Niñas de la Calle A. C.

  Jan 2019 - Mar 2023

  Prrogram Manager Volunteer

  Coordinate volunteer activities through our internal community call Women Network, to invite our teammates to participate in different volunteer activities with the different associations that we have relation, such as Yolia Niñas de la Calle, Banco de Alimentos de México, Equinoterapia, Casa Caridad, Aldeas Infantiles. Coordinated the STEAM project with Yolia Niñas de la Calle and Casa Caridad, giving the opportunity to learn English, Math and basics of Programming to young and homeless girls. Mostrar menos

• 

  Salesforce

  Sept 2023 - now

  • Customer Success Manager

    May 2024 - now

  • Technical Account Manager

    Sept 2023 - May 2024