James Genoe

James Genoe

Followers of James Genoe444 followers
location of James GenoeAllentown, Pennsylvania, United States

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  • Timeline

  • About me

    Product Specialist/Sales Bennett Toyota- Lehigh Street, Allentown PA

  • Education

    • St Francis Desales University (Allentown College of St. Francis DeSales)

      1992 - 1995
      Bachelor’s Degree Management

      Attended Night Classes while working Swing Shift at Air Products and Chemicals

    • Lehigh County Community College

      1988 - 1990
      A.B.A Business Administration
  • Experience

    • Air Products and Chemicals

      Jan 1990 - Mar 2015

      Coordinated Staff Coverage - Supervised IT staff in daily activities.Maintained technical knowledge with manuals, periodicals.Planned and coordinated IT projects and project activities.Prepared and reviewed operational reports and project progress reports.Reviewed project plans to planned and coordinated project activity.Setup monitoring of Windows servers using MOM and SCCM. Monitored and repaired Windows servers, and monitored server performance and services to maintain functionality and uptime. Performed local and remote backups and restores.Monitored and stopped/started SAP processes, services and “bolt-ons” to insure services are operating properly. Monitored logs, logon groups, and transports- performed checkouts, refreshes, client copies.Monitored network environment through AT&T Business Direct and BMC Remedy and troubleshoot routers and switches. Show less

      • James Genoe Resume

        May 1990 - Mar 2015
      • Service Availability Manager

        Jan 2000 - Jan 2015
      • Assistant Service Availability Manager

        Jan 2004 - Jan 2008
      • Shift Leader Lead OperatorProduction Services SchedulerComputer Operator

        Jan 1990 - Jan 2004
    • Global Business Services

      Jan 2008 - Jan 2015
      Service Availability Manager

      Provided Level 1 / 2 support to Global IT Infrastructure including SAP ERP, BW, E-Business, Quest, Liquid Bulk and Server Backups. UC4 Scheduling Production batch monitoring, repair and restart of scheduled batch. Monitored and prepared backup and restores for Windows and UNIX servers. Served as the focal point for Weekend work including monthly Microsoft Security Patching, Minor Outages as well as Quarterly Major and Quarterly Network releases. Supervised (4-9) employees with recruitment, interviewing, hiring, training, evaluation, disciplinary action.Performed Incident Coordinator role within IT Infrastructure Solutions & Delivery Acted as the focal point for any escalated incidents / incident alertsInteract with the Escalation Manager and Application and/or Network on call managers regarding incidents as required.Opened up Service Impacting Incidents and communicate incidents via emailMonitored incidents occurring within the environment and ensure they are being effectively resolved. Show less

    • Bennett Toyota

      Oct 2015 - now
      Product Sales Specialist

      Product Specialist - Sales - Toyota/ Scion New and Certified Pre-Owned cars and a variety assortment of used vehicles.

  • Licenses & Certifications

    • ITIL Foundation

  • Volunteer Experience

    • Volunteer

      Issued by Autism Speaks
      Autism SpeaksAssociated with James Genoe
    • Volunteer

      Issued by Multiple Sclerosis Foundation
      Multiple Sclerosis FoundationAssociated with James Genoe
    • Volunteer

      Issued by Allentown Soup Kitchen
      Allentown Soup KitchenAssociated with James Genoe