James Genoe

Experience

• 

  Air Products and Chemicals

  Jan 1990 - Mar 2015

  Coordinated Staff Coverage - Supervised IT staff in daily activities.Maintained technical knowledge with manuals, periodicals.Planned and coordinated IT projects and project activities.Prepared and reviewed operational reports and project progress reports.Reviewed project plans to planned and coordinated project activity.Setup monitoring of Windows servers using MOM and SCCM. Monitored and repaired Windows servers, and monitored server performance and services to maintain functionality and uptime. Performed local and remote backups and restores.Monitored and stopped/started SAP processes, services and “bolt-ons” to insure services are operating properly. Monitored logs, logon groups, and transports- performed checkouts, refreshes, client copies.Monitored network environment through AT&T Business Direct and BMC Remedy and troubleshoot routers and switches. Show less

  • James Genoe Resume

    May 1990 - Mar 2015

  • Service Availability Manager

    Jan 2000 - Jan 2015

  • Assistant Service Availability Manager

    Jan 2004 - Jan 2008

  • Shift Leader Lead OperatorProduction Services SchedulerComputer Operator

    Jan 1990 - Jan 2004
• 

  Global Business Services

  Jan 2008 - Jan 2015

  Service Availability Manager

  Provided Level 1 / 2 support to Global IT Infrastructure including SAP ERP, BW, E-Business, Quest, Liquid Bulk and Server Backups. UC4 Scheduling Production batch monitoring, repair and restart of scheduled batch. Monitored and prepared backup and restores for Windows and UNIX servers. Served as the focal point for Weekend work including monthly Microsoft Security Patching, Minor Outages as well as Quarterly Major and Quarterly Network releases. Supervised (4-9) employees with recruitment, interviewing, hiring, training, evaluation, disciplinary action.Performed Incident Coordinator role within IT Infrastructure Solutions & Delivery Acted as the focal point for any escalated incidents / incident alertsInteract with the Escalation Manager and Application and/or Network on call managers regarding incidents as required.Opened up Service Impacting Incidents and communicate incidents via emailMonitored incidents occurring within the environment and ensure they are being effectively resolved. Show less

• 

  Bennett Toyota

  Oct 2015 - now

  Product Sales Specialist

  Product Specialist - Sales - Toyota/ Scion New and Certified Pre-Owned cars and a variety assortment of used vehicles.