Jacob Jones

Experience

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  Chick-fil-A

  Sept 2009 - Dec 2013

  Customer Service Associate
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  Jacob Jones Personal Training

  Aug 2013 - Dec 2013

  Personal Trainer
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  The Signature Group

  Jan 2014 - Jun 2016

  • Service Desk Manager

    Jan 2016 - Jun 2016

  • Service Desk Team Lead

    Mar 2015 - Jan 2016

  • Service Desk Analyst

    Jan 2014 - Mar 2015
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  Ntiva

  Jun 2016 - Feb 2017

  System Administrator
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  Think|Stack

  Feb 2017 - Nov 2020

  Responsible for the technical side of service delivery and processes. Managing tier 1 and tier 2 resources to ensure deliverables are met while helping employees to reach their goals.Tasked with performing AWS migrations, AWS related projects, and billable tasks. Responsible for administration, maintenance, and auditing of AWS infrastructure as well as troubleshooting AWS infrastructure and services. Also responsible creating and maintaining modules and resources in Terraform code, fixing bugs, making improvements, and acting as an escalation source for all Terraform issues.Implementing projects for onboarding new clients, AWS migrations, RMM deployment, patching deployment, and network monitoring deployment.Acting as an escalation resource for complex issues that could not be resolved by the tier 1 and tier 2 help desk resources.Responsible for managing internal tools: ConnectWise Manage, Ring Central, ConnectWise Automate, and ConnectWise Sell.Key projects:• Working with internal team while onsite to resolve a ransomware infection over the period of 36 hours, then returning to troubleshoot and assist further 16 Hours later.• On premises to AWS migration for several Credit Unions using Terraform to build infrastructure.• Implementing and enforcing an internal change control process for all significant changes. Show less

  • Technical Service Delivery Manager

    Aug 2017 - Nov 2020

  • System Administrator

    Feb 2017 - Aug 2017
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  BurnAlong

  Nov 2020 - Jan 2021

  DevSecOps Engineer

  -Ownership of build and deployment systems and processes.-Managing CI/CD pipeline, testing, security scans, and deployments.-Day to day DevSecOps support to development and operations teams. -Automation of infrastructure monitoring. -Developing DevSecOps policies and standards.-Deployment management. -Spec creations for new application features. -Leading RCAs for bugs/issues and working with developers to remediate root cause.

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  Think|Stack

  Feb 2021 - Oct 2024

  -Implementing a strategic vision resulting in thousands per month in savings for clientswhile also increasing the profitability of our AWS Managed Services.-Designed AWS Cloud Architecture while overseeing AWS managed services and managing ateam of AWS project engineers.-Worked closely with CRM team to maintain client retention above the industry average.-Collaborated with the sales team to identify mutually beneficial partnerships. -Architecting and implementing cloud solutions in AWS while overseeing project deliverablesfor a team of project engineers.-Responsible creating and maintaining modules and resources in Terraform code, fixing bugs,making improvements, and acting as an escalation resource for all Terraform, Github, andAWS issues.

  • Director of DevOps

    Dec 2021 - Oct 2024

  • Sr. Cloud Infrastructure Engineer

    Feb 2021 - Dec 2021
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  Sunward

  Nov 2024 - now

  • Cloud Architect

    Jan 2025 - now

  • Cloud Architect

    Nov 2024 - Jan 2025