
Nimit Jain
Customer Service Agent

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About me
Cluster Credit Manager at SMFG India Credit Co Ltd (Formerly known as Fullerton India Credit Company Ltd)
Education

Sikkim Manipal University - Distance Education
2013 - 2015Master of Business Administration (M.B.A.) Finance, GeneralPassed in December 2015, with aggregate 66%

Delhi University
2009 - 2013Bachelor's Degree Business/Commerce, GeneralSchool Of Open Learning
Experience
.webp)
Air India SATS Airport Services Private Limited (AISATS)
Feb 2012 - Feb 2013Customer Service Agent• Handling Passengers at boarding gates, chekin counters, arivals, transfers, coordinating between different departments of Air India• Managing flight controlling and operational activities from Air India control station (Control 4 and Hub). • Customer service at chekin counters, taking customer request, solving queries, issuing boarding cards doing flight activities at boarding gates.

The Vaish Cooperative Adarsh Bank Ltd
Jan 2014 - Mar 2016ClerkThis was a front office customer service role where I was responsible for:Account opening/closure and KYC updates.Issuance of Account statements and Interest Certificates.Inward and outward CTS / Non-CTS cheque clearings.Managing ECS Mandates for loan accounts.Pay Order, Demand Drafts, and Cheque Book Issuance.Updating CIBIL records for bank account holders

RBL Bank
Mar 2016 - Jan 2018Assistant ManagerAuthorizing all cash and non cash related entries. Supervise teller transactions. Monitoring of LVTR, Soiled/mutilated, counterfeit currency.Monitoring of GL lines and zeroing the same at EOD. Opening of CASA.Ensuring of transaction posting within TAT.Managing of audit and compliance related mattersEnsuring the customer service satisfaction.Cross selling of banking products from counter.

BMW India
Feb 2018 - Feb 2019Finance ExecutiveWorking as a Finance executive in NBFC BMW India Financial Services Pvt Limited a company of BMW Group. (on Manpower Payroll)Area of work:Evaluating the client's profile by applying various parameters for auto loan appraisals.Helping in decision making for loan appraisal and underwriting.Processing the logined files by performing various checks of bank statements, Ids', financials, ITRs, Co's registration certificates, GST etc.Performing KYC and AML checks.Evaluating client’s financial position and stability.Performing various internet checks to gather more information about client’s profile and background.Extracting cibil scores for corporates & individuals, checking of previous loan tracks, bank transaction patterns and evaluating the same.Considering various reports from field investigation agencies and Risk containment unit in file appraisal.Maintaining MIS reports.Working within TAT. Show less

Fullerton India Credit Company Ltd.
Mar 2019 - Dec 2022Senior Credit ManagerWorking as a senior credit manager and looking after Pesonal loans unsecured portfolio• Key Responsibilities Appraising of loan files for unsecured business in adherence to co's policies.Complete risk management from login till the loan is disbursed.Tracking & managing 0-12 MOB delinquency portfolio.Doing Route Cause Analysis (RCA) on delinquent cases and sharing feedbacks.Providing regular trainings & refresher to business teams.Paying regular visits to company's Channel partners DSA, agencies and keeping them updated with latest policies & practices.Doing regular audit on the files booked in adherence to the co's policy.Taking care of allocations for complete North region cases to the credit team.Tracking & maintaining multiple MIS for day to day activities.Being part of multiple process improvement and cost reduction programme. Show less

SMFG India Credit
Dec 2022 - nowCluster Credit ManagerWorking as a Cluster Credit Manager and looking after Pesonal loans Salaried & Self Employed unsecured portfolio• Key Responsibilities Giving decision on appraised loan files for unsecured business in adherence to co's policies.Tracking & managing 0-12 MOB delinquency, non starters and early MOB portfolio branch wise and overall portfolio for Cluster.Doing Route Cause Analysis (RCA) on delinquent cases and sharing feedbacks.Providing regular trainings & refresher to business teams.Paying regular visits to branches and company's Channel partners, DSA, agencies and keeping them updated with latest policies & practices.Doing regular audit on the files booked in adherence to the co's policy.Taking care of allocations distributed among my team and tracking timely decision of cases.Tracking & maintaining multiple MIS for day to day activities.Being part of multiple process improvement and cost reduction programme.Tracking branch wise and cluster's approval and rejection ratios.Having approving rights of 7.5 lacs ticket size for salaried and self employed both products.Tracking performance of my team and evaluating their performances.Maintaining TAT for my team and my cluster which being part of regions overall TAT. Show less
Licenses & Certifications

ANTI-MONEY LAUNDERING AND KNOW YOUR CUSTOMER
Indian Institute Of Banking And FinanceOct 2017
JAIIB/Diploma in Banking and Finance
Indian Institute Of Banking and FinanceJul 2014.webp)
NISM-Series-V-A: Mutual Fund Distributors Certification Examination
National Institute of Securities Markets (NISM)Jun 2021
IC38 - Certificate Exam of Corporate Agents ( SP Composite )
Insurance Institute of IndiaNov 2017
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