Laura Maffitt

Experience

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  Tahoe Lakeshore Lodge

  Jun 2002 - Apr 2020

  Oversea a team of up to 25 employees across several departments including front desk, reservations, housekeeping, and maintenance. Became reservation system and online booking engine administrator increasing direct online bookings by 25%. Managed condominium homeowner relations and coordinated updates and upkeep of all condominiums on the rental program maintaining brand integrity while being sensitive to ownership specifications. Developed and implemented quality standards for Hotel and Condominium units increasing positive guest reviews and growing our return guest base by 30%.Supervised Sales and Marketing Manager to oversee revenue management increasing revenue by 2-3% annually. Responsible for oversight of daily maintenance and long term facility improvement projects.Acting Human Resource manager creating a positive and collaborative work environment with involvement in all aspects of employee review and development. Show less

  • Hotel Manager

    Mar 2012 - Apr 2020

  • Sales and Marketing Manager

    Jun 2002 - Mar 2012
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  Between Horses and Humans

  Sept 2020 - now

  Board Member
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  Lake Tahoe Resort Hotel

  Jun 2021 - Jul 2023

  Sales Manager
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  Zephyr Point Presbyterian Conference Center

  Jul 2023 - Feb 2025

  Marketing and Communication Manager

  After an incredible journey at Zephyr Point, I’m now exploring new opportunities in marketing, hospitality, and communications. Excited to connect with professionals in the field and discover what’s next!