Ton Banh

Experience

• 

  Technetics Consulting Pty Ltd

  Jan 2010 - Jan 2015

  IT Engineer Level 2

  Helpdesk technician for MSPDaily ticket monitoring and triage Escalation unresolved tickets to senior technicians Perform daily backup preparation for customers with Veaam Backup scheduleEnsure client backup tapes and hard drives are swapped per scheduleTroubleshooting IT tickets for onsite client

• 

  Emerging IT

  Jan 2015 - Jan 2018

  Help Desk Manager

  Customer and Result Oriented Constantly improving on Customer Service experiences Level 2 Helpdesk technician and was later promoted in-houseDay to day tasks: - Check client's server status - Receive escalated tickets from junior technician- Project management - client relation- ensure SDM are fully aware of the team's condition and issues - Manage a small IT team of 12- Supporting Servers/ Workstations/ Networks/ Printers and cloud services

• 

  Sushi Sushi

  Jan 2018 - Apr 2019

  Systems/ Network Administrator

  IT manager at Head Offices, support 120+ stores across Australia and NZ in term of technical set up - Manage helpdesk and telecommunication team - Set up POS connection to cashiers - Troubleshoot IT related issue and manage store devices using MDM - Ensure franchise's connection are solid

• 

  Department of Education & Training, Victoria

  Jun 2019 - now

  Senior Information Technology Specialist

  Manage School Day to Day Operations Monitor and troubleshoot server issues when required, manage staff and students accounts/ setup laptops as per DET SOE Manage Cloud database, backup testing and check for network issues Using MDM Jamf to manage school iPad, iMac and Apple TV / Projector