Christina Kouretsi

Experience

• 

  Intracom Telecom

  Oct 2010 - Apr 2011

  HELP DESK

  technical exercise in Telecommunication SupportCPE infrastructureDSLAM- Tickets for PSTN/ISDN/ADSL/VOIP

• 

  EYDAP

  Jul 2011 - Sept 2011

  IT support

  IT & network Operations team

• 

  OTE Group of Companies (HTO)

  Sept 2011 - Apr 2012

  B2B sales

  Call center agent , executing outbound calls for new sales and Upselling products based on predefine campaigns

• 

  Hellas online

  Jun 2013 - Jun 2015

  Technical Support

  Customer Care & Technical Support Dpt.(Voice, Internet) for consumer clientele

• 

  Vodafone

  Jun 2015 - now

  The role purpose is the new business development, penetration (cross-sell) in existing customer base with company products (mobile, fixed, ΙΟΤ & ICT), and the increase in customer satisfaction by delivering high-standards account management.Key accountabilities and decision ownership:• Deliver high standards of general account management for new and existing business accounts including cross-sell, retention and health-check activities• Deliver Mobile Voice, Mobile Internet and Fixed sales targets• Penetrate base with new IOT & ICT services (e.g. Office 365 & M2M)• Understand fully each business customers’ needs through engaging in conversation and asking relevant questions• Understand the different customer profiles and demonstrate ability to match appropriate products and services to fit their needs Show less Responsible to attract SOHO Enterprise Customers in the area of Athens (Own Shop) by delivering high-standards account management.Key accountabilities and decision ownership :• Deliver high standards of general account management for new and existing business accounts on customer sites• Develop a clear view on potential customer opportunities and competition in the area – in cooperation with assigned own shops• Confidently communicate the benefits of Vodafone products and services, both in store and customer sites• Understand different customer profiles and demonstrate ability to match appropriate products and services to fit their needs• Monitor results and provide relevant feedback to the respective BIR Account Manager Show less

  • International Account Manager

    Sept 2022 - now

  • Account Manager

    Dec 2019 - now

  • Business Advisor

    Dec 2016 - Dec 2019

  • Complaint - Technical Support Data-Internet Team

    Jun 2015 - Dec 2016