Alyssa Sharma

Experience

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  Seva Care Group

  May 2010 - Oct 2010

  Administrative Coordinator

  Responsibilities included regular communication with clients’ guardians. I was accountable for managing information of all current and future clients along with actively insuring that the company was in line with its regulations and legal obligations. Additionally, I shared responsibilities with the manager in assisting her at different levels of recruitment process for the Human Resource department.

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  Pernod Ricard UK

  Aug 2012 - Aug 2013

  IT & Business Analyst

  Responsible for researching and implementing a number Intelligent Social Communication methods to enhance company efficiency and effectiveness, e.g. QlikView Collaboration and bespoke internal communication enhancement system. Furthermore, daily responsibilities also included creative and efficient problem solving under pressure and dealing with business users on a day to day basis with operational problems.

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  Atos Consulting

  Jun 2014 - Feb 2015

  Business Consultant

  Work with numerous organisations with a variety of clients on change management and improved business function. Current client- National Saving and Investments (NS&I)- working on improving their overall customer experience through numerous initiatives. Currently managing the project eco-system where the utilisation and effectiveness of resources within different teams is monitored and analysed to identify the benefits delivered.

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  EPIK (English Program in Korea)

  Feb 2015 - Jan 2016

  Teacher

  - Communicate effectively and teach basic level of Englishcommunication and Western culture to beginner level students.- Planning and preparing all materials for lessons and being highlyorganised to ensure timely delivery.- Producing creative activities beyond the provided resources to suitdifferent level of students and ensure effective learning.- Accountable for a large number of students with their behaviour andtheir level of progression in English skills.- Working with other teachers to prepare plans and teach classestherefore requiring high level of teamwork and co-operative skills Show less

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  AppSense

  Jul 2015 - Mar 2016

  Internal Sales Representative

  Manage incoming leads, pro-actively drive new business opportunities via the telephone and provide ongoing follow up until closure.Support AppSense Channel Managers, Major Accounts and Technical consultants and work closely with the team to drive the business forward. An element of the role is to form relationships with our reseller channel and ensuring that all known opportunities are managed until closure. Working sales campaigns, updating sales forecast and contacts in our database go hand in hand with the role.Additional Responsibilities: Monthly reporting on success and activity.Managing Channel Partners.Running reseller ‘New business Development days’ to generate opportunities.Day to day administration.Updating product and industry knowledge.Event attendance to assist with lead generation.Specific Duties:Managing Own forecast on individual Target.Closing Business.Developing Channel Partners.Developing new business opportunities - Lead Development. Show less

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  Adobe

  Mar 2016 - Jun 2017

  Business Development Manager

  Actively identify opportunities to support customers on driving digitization and remove paper-based processes through Adobe Sign and digital document management.

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  Self Employed/Contractor

  Jun 2017 - Jun 2018

  Performer/Presenter
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  Adobe

  Jun 2018 - Apr 2021

  Digitising & Transforming Document Management Processes

  Enabling organisations to drive business faster and deliver superior customer experiences, on any device, by making paper-based processes 100% digital. At the heart of Document Cloud is Acrobat DC, the world’s best PDF solution; Adobe Sign, the leading e-signature solution that allows anyone to sign and send documents from any device; and powerful companion mobile apps.

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  Clarify

  Oct 2019 - May 2022

  Manage and develop client relationships to ensure retention and highest level of satisfaction. Have a deep understanding of client's goals and objective to determine the best actions to support their goals.Responsible for the total team target. Lead a team of Business Development Managers to achieve required level of delivery whilst actively identifying business opportunities to ensure total delivery requirements are met.

  • Business Development Team Leader

    Jun 2018 - May 2022

  • Acting Programme Manager

    Oct 2019 - Apr 2021
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  Smarsh

  Apr 2021 - now

  Manage customer accounts and working closely with key stakeholders to identify current needs and strategic growth opportunities. Work closely with prospective clients and lead them through the buying process. Responsible for achieving set business growth target. Smarsh provides regulated organisations with industry-leading technology that allows them to manage the risk and see the value in their communications data. Our capture, archiving, supervision and e-discovery solutions enable our customers to focus on innovation and growth, while seamlessly dealing with communications compliance requirements arising from regulations like MiFID II.

  • International Account Manager

    May 2022 - now

  • Customer Success Manager

    Apr 2021 - now