Laura Middleton

Experience

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  Gap Inc./ Banana Republic

  Dec 2006 - Feb 2011

  Sales Support Associate

  Conducted accurate/efficient transactionsAddressed consumer inquiries and assist consumersOversaw/advised new employees Maintained organization in designated areasContributed to systematic loss prevention techniques

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  The LIVESTRONG Foundation

  Jan 2011 - May 2011

  Government Relations Intern

  Assisted with efforts to improve and advance the lives of people affected by cancer through policy change at the global, federal and local level.Corresponded with elected officials and organizations/members of the cancer community, tracking bills of interest through the legislative process.Aided in the organization of cancer policy meetings and advocacy-related events, developed and promoted organizational recommendations for government legislation or regulations, clinical standards and other policy-related guidance or statements. Show less

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  Association of Certified Fraud Examiners (ACFE)

  Mar 2011 - Feb 2016

  -Developed, cultivated, and maintained key relationships with nearly 200 individual contacts from partnering organizations worldwide in an effort for growth. -Confident and experienced in speaking with C-level executives and federal government agency representatives.-Represented ACFE at key events and conferences to promote partnership programs and individual memberships-Organized, project managed, and ensured the successful implementation of all trade show materials.-Identified active members and prospects for Corporate Alliance and Law Enforcement & Government partnership programs.-Edited content for marketing promotional materials, including collateral, emails, and newsletters to members and prospects for partnership programs.-Designed, edited, and maintained content pages for new Corporate Alliance partners using CMS software (Ektron).-Maintained active Corporate Alliance partners in Salesforce.-Trusted with high priority, detail oriented projects such as sensitive data communications, preparing correspondence and proposals, scheduling appointments, customer relationship management, conducting research, invoicing, and summarizing/analyzing information.-Focused on team success, enjoyed taking on new challenges and accomplishing targeted goals. Show less Answered incoming calls, participated in member renewal outbound calls, processing orders, responded to requests, provided excellent service via telephone, email and live chat.Followed established processes; documented and processed all orders and customer requests.Data entry, extensive telephone support; and provided callers with detailed product and service information.Maintained the level of office supplies and refreshments for the company.Responsible for handling front office reception and administrative duties, including greeting guests, answering company inquiries and distributing mail. Show less

  • Partnership Liaison

    Sept 2012 - Feb 2016

  • Assistant to the Chairman - Part Time

    Aug 2011 - Feb 2016

  • Front Desk Member Services Representative II

    Mar 2011 - Nov 2012
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  Association of Certified Fraud Examiners (ACFE)

  Jun 2017 - Nov 2022

  Partnership Manager

  - Develop and execute strategic plans for the ACFE Law Enforcement and Government Alliance (LEGA) partnership growth activities.-Responsible for the creation and execution of all marketing activities for ACFE LEGA partnership program including web and video content, collateral, email and newsletter communications. -Conduct research and identify domestic and international law enforcement and government partnership prospects.-Cultivate and maintain key relationships with prospective decision makers in an effort to aquire new partners and grow existing ones. -Represent ACFE at key events and conferences.- Assist with company's member-facing DEI initiatives by researching speakers, organizing educational resources, and creating new content. Show less

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  Y Comida

  Nov 2022 - now

  General Manager