Experience

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  Swisscontact-katalyst

  Feb 2010 - Jan 2015

  o Led projects sponsored by UKaido Continuous Improvement - Conducted value chain assessment, needs analysis and business impact assessment for new interventions. Developed Business Cases and got approved by sponsorso Gathered requirements, defined scope, analyzed risks and prepared change management planso Coached core team members and co-facilitators. Managed resources throughout the projects & monitored project progresso Closed projects by successfully handing it over to private/Government partners. Conducted post-mortem and documented lessons learnt. Continued working with partners under new contract to monitor operations. Defined, measured, analyzed, improved and controlled new business processes. Found opportunities for continuous improvement.o Led a cross-functional team of business consultants, financial analysts, development workers and Government officials Show less

  • Manager, Sector Portfolio Division

    Jun 2012 - Jan 2015

  • Business Consultant

    Feb 2010 - Jun 2012
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  Plan canada

  Mar 2015 - Apr 2015

  Fundraiser

  • Solicit sponsorship for Plan Canada by identifying and engaging potential donors• Develop awareness on the child sponsorship program of Plan Canada

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  Paint nite

  Apr 2015 - Aug 2015

  Operations coordinator

  • Manage operations of Paint Nite events all across Canada • Conduct cost-benefit analysis, and prepare weekly/monthly reports• Build & maintain long-term relationship with artists, agents & corporate partners

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  Cibc

  Oct 2015 - Apr 2016

  Customer service representative, express queue
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  Rbc insurance

  Apr 2016 - Mar 2017

  Licensed insurance advisor

  Support prospective and existing RBC Insurance customer a member of the Outbound Sales Team

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  Sonnet insurance company

  Feb 2017 - now

  1) People Leader : Develop, support and lead a team of Operations Analysts, BAs, BSAs, PMs and Scrum masters2) Product Owner (PO) : i) PO for the Operations Effectiveness PODii) Product Management and continuous improvement of operations technology platform and data toolsiii) Business lead for large scale, cross-functional projects including ops technology transformation, generative AI and reporting automation 1) Forecasting and Capacity Planning :i) Develop and launch a new forecasting model for Sonnet operations centerii) Maintain a forecasting accuracy of 95% and above despite changing business landscapes 2) Business Insights and Reporting :i) Responsible for all operational and performance reportingii) Led reporting migration from MS Excel to Tableau Provide insurance advice and resolve issues for existing and prospective Sonnet customers

  • Manager, WFM and Operational Effectiveness

    Aug 2020 - now

  • Analyst, WFM and Reporting

    Feb 2018 - Aug 2020

  • Licensed Insurance Advisor

    Feb 2017 - Feb 2018