Experience

• 

  Nike

  Jul 2017 - Sept 2017

  Apparel sales associate

  -Demonstrated expert knowledge of Nike products, including footwear, apparel, and accessories, to effectively educate customers and drive sales.-Maintained a clean, organized, and visually appealing store environment, including product displays and merchandising, to showcase Nike's brand image and enhance product visibility.-Utilized active listening skills to understand customer requirements and recommend suitable products, enhancing their overall shopping experience.

• 

  Puma group

  Oct 2018 - May 2019

  Footwear sales associate

  - Provided exceptional customer service by assisting customers in selecting and purchasing footwear products based on their preferences and needs.- Demonstrated expert knowledge of Puma footwear products, including features, benefits, and technical specifications, to effectively educate and inform customers.-Maintained a clean, organized, and visually appealing retail environment, including product displays and merchandising, to enhance the customer shopping experience.

• 

  Ican shine

  Jun 2019 - Jun 2022

  Operations assistant of management

  - Assisted in the development and implementation of programs focused on promoting social inclusion and physical fitness for individuals with developmental disabilities.- Oversaw a team of program coordinators and support staff, providing guidance, training, and support to maximize their performance and development growth rate to 80%.- Developed and maintained program documentation, including participant records, progress reports, and program metrics, to support accountability and reporting requirements. Show less

• 

  Ymca of florida's first coast

  Jan 2020 - Feb 2021

  - Officiated various sports games and matches, including basketball, soccer, volleyball, and/or other sports, ensuring fair play and adherence to rules and regulations. - Assisted in managing daily operations of the customer service department, ensuring a positive and welcoming experience for all members and guests.- Provided exceptional customer service by addressing inquiries, resolving issues, and assisting members with registration, membership, and program enrollment.- Utilized YMCA membership software systems to track member interactions, process payments, and maintain accurate member records.

  • YMCA Referee/ Mentor

    Jan 2019 - Feb 2021

  • Assistant Customer Experience Manager

    Jan 2020 - Jul 2020
• 

  Randstad usa

  Jul 2023 - Jul 2024

  - Executed test plans and test cases to ensure software functionality and performance met project requirements.- Identified, documented, and tracked software defects using defect tracking tools such as JIRA, ensuring timely resolution.- Collaborated with development teams to troubleshoot issues and verify bug fixes.- Conducted regression testing to validate software stability and compatibility across different environments.- Performed functional testing to verify that software features met user requirements and expectations.Conducted cross-browser testing to ensure consistent performance across various web browsers. Show less - Managed the document control system, ensuring accuracy, completeness, and accessibility of quality documentation.- Reviewed, revised, and approved documents according to established procedures and regulatory requirements.- Coordinated document change requests, including initiating, processing, and tracking changes through approval workflows.- Maintained document repositories, organizing and updating files to facilitate easy retrieval and reference.- Participated in continuous improvement efforts to enhance document control processes and efficiency. Show less

  • Quality Assurance Analyst

    Nov 2023 - Jul 2024

  • QA Document Control Specialist

    Jul 2023 - Nov 2023