MOHAMMAD RIZWAN

Experience

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  TENETSYSTEM LIMITED

  Mar 2010 - Apr 2013

  Online sales, Call Analysts, Customer Representative Support, cold calling, Back Office

   DUTIES• online sales activities to achieve company sales objectives.• contact potential customers for business opportunities.• Update customer database with contact details and interest information from prospective customers.• Perform daily tasks based on assigned work plan.• Maintain profitable and productive relationships with customers.• Communicate with customers through phone, e-mails, chats and personal visits.

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  Reliance Digital Retail Ltd.

  May 2013 - Apr 2015

  Retail Sales Executive

  Summary: Handling walk-in customers, understanding their needs, selling products, up-selling and cross-selling products and services, and maintaining sales targets and sets annual sales goals for the company and works towards achieving them with the assistance of the Sales Manager & Sales Associates.1. Drives sales through the engagement of customers, suggestive selling, and sharing of product knowledge rests and receives customers in a welcoming manner. Responds to customers' questions. Directs customers by escorting them to racks and counters.2. Improving engagement with merchandise and providing outstanding customer service. Operating cash registers, Managing financial transactions, and balancing drawers.3. Handling walk-in customers, understanding their needs, selling products, up-selling and cross-selling products and services, and maintaining sales targets. Show less

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  Big Bazaar - Future Retail

  May 2015 - May 2016

  Cashier Customer Service

  A strong & important profile in a retail store. The main KRA’s of my role as a cashier is to bill the article with accuracy & collect the payment without any error. Being a cashier in the Big Bazaar stores they learn the various cross-departmental activity, that is better for their career advancement.Cash handling, Coupon management, Process refund & return.Always keep a smile on your face, Never argue with customersGenerate bills & payment receipts, ensuring due compliance, and hand them over to the customer.Count money back to the customer accurately and concisely,Provide a helping hand to store staff in sales during rush/peak hours,Collect payments whether in cash or credit,In last, Maintain clean and tidy checkout areas,Promote UPI payment in-store Show less

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  Kanz Jewels

  Jun 2016 - Jul 2018

  Responsible for managing my team , creating monthly sales forecasts. Developing strategies to reach sales goals. Making competitive analysis reports. Helping determine pricing schedules for quotes , promotions and negotiations sells jewelry products and gives services for a company and represents their brand. manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made.

  • Assistant Store Manager

    Jul 2017 - Jul 2018

  • Jewelry Sales Representative

    Jun 2016 - Jun 2017
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  Al Muzaini Exchange Co.

  Jan 2019 - Dec 2023

  SUMMARY: Overseeing and coordinating all operations for a branch and onboarding, training new staff members, and developing goals to maintain sale’s performance. Focus on primary contact communication between the head office and the other branches as well. Implement new strategies and initiatives set out by the operation department or head office as well provide regular reports on the branch business, reports on the branch’s performance and Tally cashes.1. Represent the company to the customer in a courteous, professional manner, and provide prompt, efficient, and accurate service in processing transactions and assisting customers with account balance information.2. Open new business and personal accounts, including checking, savings, certificate of deposit, safe deposit boxes, and all other accounts and services offered by the bank.3. Open and close the bank when required.4. Cross-sell company services, explaining such matters as the various types of accounts and certificates, and compounding bank transfer rates.5. Supervises branch tellers and Head Tellers and their cash drawers. Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule.6. Trains new Operator, tellers and Head Teller in bank practice and procedure.7. Carries money to the vault and audits the vault regularly with the help of a Head Teller and Second employee.8. Relays information to bank officials; may create reports at the end of each shift for reference. Show less Responsible for the supervision of the teller area. Performs all teller functions as well as solving problems and helping with complex work-related matters. Guides and advises tellers in the efficient handling of member needs.1. manage customer transactions and services. They accept deposits, issue checks or savings withdrawal slips and record night banking hours for mail deposit purposes as needed to ensure the timely capture of funds from accounts at other financial institutions such as banks and credit unions.2. Responsible for providing leadership, guidance, and direction to the bank's teller staff in order to ensure they provide outstanding customer service to bank customers.3. Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)4. Make sales referrals, suggest alternate channels and cross-sell products and services.5. Manage risk in every transaction and detect fraudulent transactions to prevent losses.6. Resolve customers’ issues and provide relevant information7. Assist with teller training.8. Issue teller cash as needed, balance the vault. Show less

  • Branch Manager

    Feb 2021 - Dec 2023

  • Head Teller

    Jan 2019 - Jan 2021
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  Al Ghurair Exchange LLP

  Jun 2024 - now

  Teller

  Responsible for monitor the teller line, interacting with customers when the line grows long. You also supervise the other tellers to make sure they provide excellent customer service. When necessary, you move to your teller station and conduct customer transactions, such as deposits and withdrawals.Helps customers complete financial transactions, including bank deposits, withdrawals, wire transfers, and foreign currency exchanges.