Esteffani Alcantara

Experience

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  Montefiore Health System

  Aug 2006 - Jan 2013

  Administrative Supervisor

  Medical Administrative Supervisor (2011 – 2013) PromotionOffice Coordinator II (2007-2011) PromotionBusiness Associate (2006 - 2007)Responsible for initiating, and managing the implementation of the Emergency Department Follow-upCare Office and served as a liaison between the Emergency Department and other Subspecialties withinhospital.• This position required an in-depth knowledge of company operations, policies, and procedures andhandled highly confidential and critical information.• Increased EKG Billing revenue from 8% to 36% and maintained an average of 38% billing per year.• Collected, analyzed and reported statistical data to management.• Mentor and identify training needs for team members, ensuring professional development. Show less

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  BERKS COMMUNITY HEALTH CENTER

  Dec 2013 - Nov 2014

  Patient Service Representative

  Served as the first point of contact for most patients utilizing the health care services of Berks CommunityHealth Center.- Assisted with all patient registration, Uniform Data Set information collection.- Provided support for additional administrative and support activities within the registration and/orbusiness office.- Lead a Patient Advisory Committee in efforts to improve the communication channels between thehealth center and the patients.

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  Berks County Intermediate Unit #14 (BCIU)

  Dec 2014 - Jan 2017

  Program Secretary

  Provided support to the Program Administrators and coordinated training/professional development activities for eighteen school districts of Berks County.- Implemented a Learning Management System, improving operational efficiency by 25%.- Conducted data analysis to identify inefficiencies in workflows and implemented corrective actions.- Designed and maintained reports for stakeholders, ensuring data accuracy and actionable insights.

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  Remcon Plastics, Inc.

  Jan 2017 - Feb 2020

  Customer Service Representative

  I serve as the primary advocate for customers, providing answers to product and order-related questions, and ensuring orders are entered properly in the system. -Maintain ongoing relationships with customers and sales staff.-Interface to Finance and Accounting to ensure adequate credit terms are established and maintained.-Coordinate lead times and freight quotes for new orders with Scheduling and Shipping departments, respectively.-Document and communicate any customer inquiries involving quality concerns and process-breakdowns.- Analyzed production data to improve order entry accuracy, achieving a 98% success rate.- Conducted audits on inventory processes and resolved discrepancies using data-driven solutions.- Partnered with cross-functional teams to standardize data reporting and improve operational efficiency. Show less

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  Hannah's Hope Ministries

  Jul 2019 - now

  Remote Database Administrator

  •Coordinate changes to Donor Management database. •Identify, investigate, and resolve database performance issues. •Plan, coordinate, and implement security measures to safeguard databases.•Specify users and user access levels for each segment of database.•Determine data to create monthly report for monthly Board of Directors meetings and ad-hoc reporting•Create training procedures and train staff according to position level within the organization.•Key contributor to Strategic Planning committee by increasing financial visibility for the Board of Directors. Show less

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  Accucode

  Mar 2022 - Feb 2023

  Remote IT Scheduling Coordinator (Contract)

  •Responsible for coordinating the network upgrade of the client assigned to me. This project involves site surveys and hardware installations across 1,600+ locations across 30+ states.•Assisting with schedule management by managing the weekly/monthly calendar of surveys and installs. Creating and publishing detailed work orders, which are later assigned to field service technicians contracted to complete the work.•Responsible for partnering with the Senior Project Manager to refine project plans and other project related deliverables.•Coordinate project management activities, resources, equipment, and information.•Analyze risks and opportunities.•Monitor project progress and handle any issues that arise.•Use tools to monitor working hours, plans and deliverables.•Create and maintain comprehensive project documentation, plans and reports. Show less

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  ScribeAmerica

  Oct 2023 - now

  Remote Medical Scribe

  • Document real-time clinical encounters to ensure accurate and efficient patient care records.• Apply data entry and reporting skills to maintain consistency and compliance with medical documentation standards.