Rita Eckerman

Experience

• 

  Alwarood MC

  Jun 2004 - Dec 2005

  Physiotherapist

  • Assess patient condition and complaint, taking down details and patient complaints to be handed over to the attending doctor for final diagnosis and treatment, provide proper treatment, exercises, and home care instruction for the patient.• Educated the patient and family about the patient condition

• 

  Al Tayer Group

  Jul 2008 - Jun 2011

  Customer Service Specialist

  • Accepting Inbound call and out bond for client inquiries about car rental, charges, reservation. To provide solution for client issue and problem regarding the car rental, prepare monthly income of specific counter to the managers.

• 

  Dnata

  Sept 2011 - Aug 2020

  Supports in the implementation of all cultural change programs to ensure that staff are well informed and to obtain their buy-in through meetings, briefings and roadshows• Plans for effective administration of the culture assessment tool to ensure a high response rate across all dnata businesses• Conducts ongoing comprehensive research and benchmarking to generate new ideas/thinking and support effective plan creation• Supports cross-functional work with the businesses to ensure that the cultural change initiatives are implemented• Coordinates and implements initiatives across the business with a focus on the UAE through HSE promotions, hearts and minds workshops, briefings etc.• Delivers presentations to line departments to support any cultural change initiatives and programs• Conducts focus groups with employees across the business to support the culture survey methodology• Interprets results from focus groups and survey responses to provide support to the dnata business• Provides guidance and support to the business on the interpretation of culture survey results to ensure corrective action is implemented• Ensures dnata Safety's input and relevant messages are included in business-based conferences, internal Safety meetings and se Show less • Develops a schedule for workplace risk assessments, inspections and audits using information from safety performance KPIs and reports, safety observations, safety contacts, and accident investigations to focus on exposure areas with high risk• Recommends improvements to safety policy, procedures and controls• Ensures that operational personnel are continually provided with the safety training required to develop their knowledge and skills, in consultation with dnata Safety`• Complies with safety policies, standards and procedures, as defined in the dnata Safety Management System (SMS) to ensure that safety processes are integrated into normal operational procedures• Liaises with dnata Safety for sharing lessons learned and to receive training on the latest best practices and toolkits required to perform the job effectively• Liaises with leaders and the workforce on safety developments, issues and initiatives, acting as a link between the two groups to ensure communications are received, heard .• Develops and coaches supervisors and the workforce on their role of safety, assisting them in reducing exposures to risk of injury and/or damages• Champions initiatives driven from One Safety by acting as ambassadors for culture change to ensure that the dnata safety vision is delivered• Conducts workplace risk assessments, inspections and audits, and provides corrective actions and follow-up to ensure necessary changes are implemented• Manages the investigation of moderate and minor injuries and aircraft damage incidents, collaborating with relevant stakeholders to identify contributing factors and root causes Show less • Serving as facilitator/chair of committee meetings, or ensuring that a meeting chair is designated for each meeting. Assuring that meetings stay focused and objectives are accomplished.• Ensuring that minutes are taken, prepared, and distributed.• Monitoring and encouraging follow-through by committee members on their responsibilities.• Giving informational presentations to employee groups. • “Selling” the process through informal contact with employees.• Presenting training sessions.• Facilitating problem-solving and action-planning meetings using observation data for safety improvement. This includes sharing data/information with Barrier Removal Team (BRT).• Serving as a liaison with management. Meeting with the sponsor and the Barrier Removal Team regularly for progress and status reviews Show less • Specialized in handling passengers with mishandled baggage, tracing, tag less baggage and retrieving lost baggage, On-line transfer of short-tagged baggage, expediting mishandled baggage on board first available flight, for Service recovery were the main responsibilities undertaken. Handle short connection.• Time and Manpower Management, planning Flights on the basis of Load distribution, allocating manpower and equipment, monitoring staff performance, available resources to the maximum, supervising a healthy working environment, liaising with different departments with regards to Flight load plans andexpediting of mishandled baggage on board first available flight for Service recovery were the main responsibilities undertaken.Customer Service Specialist Show less

  • Culture Change Advisor

    Aug 2017 - Aug 2020

  • Safety Advisor

    Sept 2015 - Aug 2017

  • Safety Facilitator

    Jan 2015 - Aug 2015

  • Shift Airside Team Leader

    Sept 2011 - Dec 2014
• 

  SGS & Co

  Feb 2021 - Dec 2021

  Project Manager