Poonam Kumari

Experience

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  Nokia Siemens Networks

  Jun 2010 - Dec 2011

  Fault Management Engineer
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  Alcatel Lucent

  Dec 2011 - Jun 2013

  Network Analyst
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  IBM

  Feb 2015 - Oct 2018

  Service Delivery Specialist
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  Bank of America

  Oct 2018 - Feb 2022

  Change Manager
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  Minfy

  Mar 2022 - Jun 2022

  Project Manager

  In my role as a Project Manager, I successfully managed the transition, planning, and scheduling of multiple projects, ensuring seamless execution from start to finish. I was responsible for handling end-to-end delivery for 10 clients, maintaining consistent and clear communication to meet their unique needs. By developing detailed project plans and coordinating closely with cross-functional teams, I ensured that all projects were delivered on time and met quality standards. My focus on customer interaction and relationship management helped build strong, long-term partnerships with our clients. Show less

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  LTIMindtree

  Jul 2022 - May 2024

  Release Manager

  As a Release Manager, I implemented a comprehensive release process using ServiceNow and served as the Product Owner for the Service Release module. I led several enhancements to the ServiceNow release module, focusing on process improvement and user experience, which streamlined release management across the organization. In addition to managing the Configuration Management Database (CMDB) within ServiceNow, I conducted quality checks on release tickets and drove improvements to maintain high standards. I also educated multiple teams on effectively using ServiceNow for release deployments, ensuring consistent and efficient adoption of the platform. Show less

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  Virtusa

  Jun 2024 - now

  Associate Project Manager