Ishan Bhattarai

Experience

• 

  Softwarica College of IT and E-commerce

  Sept 2017 - Feb 2020

  Represented student concerns and collaborated with administration.Organized events to boost engagement and inclusivity.Supported tech meet-ups and start-up initiatives. • Led various campaigns and competitions to enhance student engagement and foster a strong community among students.• Organized events, coordinated teams, managed budgets, and oversaw club administration to ensure smooth operations.• Collaborated with college programs to drive student participation and create impactful experiences.

  • Member of Student's Council

    Jan 2019 - Feb 2020

  • Vice President of Events and Sports Club

    Sept 2017 - Feb 2020
• 

  Ad mission International

  Dec 2017 - Dec 2018

  Project Executive

  Plan and manage advertising projects from start to finish.Serve as the main point of contact for clients, ensuring needs are met.Coordinate between creative teams, clients, and vendors.Monitor project timelines, budgets, and deliverables.Analyze campaign performance and provide reports.

• 

  Gyapu Marketplace

  Feb 2020 - Jun 2022

  IT Support and CRM coordinator

  Troubleshooting basic hardware/software issues.Provided technical support and training to staff/customers.Managed IT infrastructure and system updates.Provided solutions for technical or service-related issues.Managed and optimised the CRM system to enhance customer engagement and retention.Ensured seamless coordination between sales, marketing, and support teams while maintaining accurate customer data.Analysed reports and executed targeted campaigns to improve customer relationships. Show less

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  Innovate IT

  Jan 2023 - Jul 2023

  IT Helpdesk

  Provided end-user support via phone, email, and in-person.Diagnosed and resolved hardware, software, and network issues.Managed support tickets, ensuring timely issue resolution.Configured and troubleshot Microsoft 365, AD, and user access.Administered cloud services like Exchange, SharePoint, and AWS.Implemented and maintained secure VPN solutions.

• 

  Harbour Net

  Jul 2023 - now

  IT Support Specialist

  Providing end-user support via phone, email, and in-person.Troubleshooting hardware, networks, printers, and devices.Managing tickets, adhering to SLAs for efficient issue resolution.Configuring & supporting Microsoft 365, AD, Exchange, SharePoint, and AWS.Managing Azure AD & hybrid environments for seamless operations.Onboarding users, managing security groups, and access control.Implementing VPN solutions for secure remote access.Administering VMware & Hyper-V for optimized performance.Ensuring data integrity via backup monitoring & recovery.Documenting networks and improving IT processes. Show less