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Rohan Bhatt

Rohan Bhatt

Technical Specialist

Followers of Rohan Bhatt113 followers
location of Rohan BhattDelhi, India

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  • Timeline

  • About me

    Master Analyst & JCC

  • Education

    • Sabarmati University

      -
      Bachelor of Arts - BA Art/Art Studies, General

    • Upras

      2007 - 2008

  • Experience

    • Quatrro

      Jan 2012 - Dec 2012
      Technical Specialist

      ● Managed stringent targets to drive monthly sales ● Attended on-the job trainings for voice modulations ● Exercised company guidelines to improve company’s reputation ___________________________________________________________________ ACADEMICS ● Graduated in Bachelors of Arts from CMG University, Meghalaya: 2009-2012 ● Passed Senior Secondary in Arts from Upras Vidyalaya, New Delhi: 2008 CBSE ● Passed Secondary School from Vidya Niketan, New Delhi: 2006 CBSE Show less

    • John Keells Holdings PLC

      Apr 2014 - Jan 2016
      Team Lead

      ● Trained batches of 30 Tech Sales Agents ● Recognized as top performing and result driven team for eight quarters ● Published hourly sales analysis for performance evaluation ● Drafted training modules for diverse projects/ situations

    • American Express

      Feb 2016 - now

      ● Recognized as top performing group in among all online escalation teams three quarters in a row ● Implemented streamlined company guidelines to improve responsiveness by 50% between 2016 to present ● Supported New CCP’s (Customer Care Professional)

      • JCC

        Aug 2022 - now

      • Analyst fraud/new accounts

        Jan 2016 - now

      • Senior Customer Service Associate

        Feb 2016 - Mar 2019

  • Licenses & Certifications