Ahmed Abed

Experience

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  ECCO Outsourcing

  Apr 2012 - Oct 2012

  Customer Service Representative

  ECCO / Vodafone Project, Worked as a Call center representative, 2012• Customer satisfaction skills 1. Handling customer’s complaints and problems through phone calls. 2. Preparing the reports to the team leader.• Feedback to the customers1. Follow up with customers to check if the problem got resolved or not.

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  Samia Allouba gym&fitness center

  Dec 2012 - May 2013

  Accountant

  Samia Allouba Gym, worked as an accountant• Accounting through Microsoft Excel, handling cash and auditing.1. Daily cash report indicating all transactions per day prepared for the Financial Manager.2. Weekly report of the revenues and expenses prepared for the Manager.3. Monthly trainers profit share calculations report.4. Handling monthly payroll as well as distributing salaries of employees.• Filing, computerizing data.1. Entry of new customer data from the sales office to the managers.2. Checking validity of any client, checking grace period to every client. عرض أقل

• 

  Murabahat Real Estate Solutions -MRESCO

  Jul 2014 - Jul 2015

  Senior Sales Executive

  Value Real Estate Solution Marketing &Investments, Working as a Senior Sales Executive, September 2014 to July 2015• Sales and Marketing experience in residential and commercial units in several locations.1. Market survey to scan unit prices in several locations (Commercial and Residential).2. Making calls and meetings for more than 60 brand names (Commercial) in several fields in the marketing process regarding the project of three big malls belongs to the Armed Forces in (Tagamoa, Suez road).3. Presentation to customers, negotiation, handling problems and questions.4. Closing deals with owners.5. Outgoing calls to present residential products such as PALM HILLS.• Sales residential units abroad (Saudi Arabia and Turkey)1. Outgoing calls and presentations to the project (Hajar tower) located in Saudi Arabia with the system of unit share for 20 year (1 week per year usage).2. Closing deals, handling problems.3. Market research to compare between our product and the competitor products in the market. عرض أقل

• 

  Metra Computer LLC

  Aug 2015 - Jul 2017

  Metra Computer Group, Working as a SAP Accountant / Accounts Receivable (Egypt&Gulf Region) From January 2016 till present • SAP Functions handled/ AR Tasks1- Booking payments of all customer in gulf region2- Clearing payments in customer accounts3- Maintain up-to-date billing system4- Monitor customer account details for non-payments, delayed payments and other irregularities5- Generate age analysis6- Review AR aging to ensure compliance7- Online Bank accounts handle and manage8- Identify problems, recommend remedies, take decisions and ensure timely follow up on collections, thereby ensuring that cash flows are not at risk.9- Supports financial planning by forecasting cash.10- Posting and allocating of sales return amounts in customer accounts.• Other tasks handled 1- Follow up on, collect and allocate payments2- Maintain up-to-date billing system3- Follow established procedures for processing receipts, cash 4- Investigate and resolve customer queries5- Prepare bank deposits , reviewing through online bank websites6- Assist with month-end closing7- Process adjustments8- Follow up with credit team to handle customer payments on time9- Managing tasks with Credit Managers to update customer credit limits and possibilities to proceed new orders to customer10- Managing tasks with our internal bank reconciliation team and classification of all credit amounts in the company accounts to validate AR payments.11- Following up with our internal Warehouse Managers to manage sales return items and posting amounts in customer accounts. عرض أقل Metra Computer \ Dubai, Working as a Customer Service Operator \ Logistics (Gulf Region)From (august 2015 till January 2016)1- Claiming with the vendors (HP) , (Dell) the customer defective units in gulf region2- Using SAP programs in creating sales returns3- Using SAP in preparing the reports to the opened cases4- Following up with Logistics and Warehouse Managers5- Credit note for direct customer and follow up with Vendor Operation Department6- Follow up with purchase team and claims team of HP, Dell companies7- Problem solving and management skills. عرض أقل

  • Regional Accounts Receivable

    Jan 2016 - Jul 2017

  • Regional Customer Service Logistics

    Aug 2015 - Jan 2016
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  Ingram Micro Gulf

  Jul 2017 - Jun 2019

  Accounts Payable Specialist
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  Advansys

  Jun 2019 - Sept 2021

  Senior Financial Accountant