Experience

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  Marshalls

  Jul 2013 - Apr 2017

  Merchandising associate

  • Assist with training over 15 new employees• Cross-trained in all departments of the store• Create & maintain positive relationships with customers• One of top performers with selling customers Marshalls (TJX) credit card

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  University of wisconsin-whitewater

  Aug 2016 - Dec 2018

  Peer mentor

  • Annually guide a group of 25-30 new undergraduate students through 2-day campus orientation and first semester • Co-teach and design New Student Seminar class curriculum (lecture, activities, discussion) with professor • Advise each student weekly on academic courses and degree exploration, based on individualized interests and skills • Serve as point of contact and student resource for student issues to aid retention • Support students as they develop and pursue educational, career, and personal goals • Received “Master Communicator Award” in 2016 Show less

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  Community optimist club (nonprofit org.)

  Dec 2016 - May 2017

  Marketing & event planning intern

  • Help plan 4 nonprofit events to benefit local youth (Trivia Night, Easter Egg Hunt, Food Pantry Birthday Box Giveaway, Fishing Derby) • Consistently balance multiple projects at once with different deadlines each week• Manage and post weekly on Club Facebook page and blog• Create & revise press releases• Interview and train new interns

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  Ymca of the usa (national resource office)

  May 2017 - Aug 2017

  Corporate wellness intern

  • Research and design community nutrition presentations for YMCA Dietitian• Build and track YMCA Instagram page; increased followership by 30 members• Create nutrition presentations for local school district staff (Microsoft PowerPoint)• Assist with YMCA elderly fitness and disease recovery classes• Create Harvest of the Month Evaluation Survey for local schools

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  University of wisconsin-whitewater health & counseling services (uhcs)

  Aug 2017 - May 2019

  Wellness peer educator

  • Facilitate health presentations to college classes & organizations (AODA, mental health, sexual health, nutrition, stress management)• Utilize ADDIE Model & adult learning principles to design new instructional materials & revise existing programs• Onboard and train new staff on public speaking skills, inclusive language, social media marketing, and team collaboration (train the trainer)• Active member of screening committee: screen and interview new UHCS applicants • Plan, execute, and gather feedback for a campus-wide wellness event with 100 attendees with minimal instruction • Certified Peer Educator as of December 2017 Show less

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  Kohl's

  Jun 2018 - Aug 2018

  Store management intern

  • Serve as store manager on duty by managing 30+ staff members at a time, reporting sales and service scores, mediating floor issues• Onboard and train new hires in orientation process and on sales floor• Recruit, screen, and interview candidates at multiple job fairs• Analyze business acumen weekly in efforts to achieve sales/service goals• Move applicants through applicant tracking system

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  University of wisconsin-whitewater career & leadership development

  Jan 2019 - May 2019

  Career advising intern

  • Co-facilitate Career & Academic Planning college course w/ professor• Advise students one-on-one to help them create and reach SMART career and academic goals• Perform mock interviews with students to prepare them for future employment interviews• Create weekly instructional materials for course• Develop, implement, and conduct career workshops and programs for the UW-W college population (Linkedin, resumes, cover letters, interview preparation)• Create and administer course evaluation survey using Qualtrics Show less

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  University of wisconsin-madison people program

  May 2019 - Aug 2019

  Business internship instructor (summer)

  • Teach four-week full-time introductory business course to class of rising high school seniors of color and/or low income of UW-Madison's PEOPLE Program• Independently create and instruct over 100 hours of 3-module curriculum via Google Suite (intro to business, self-exploration, professional development)• Create blended learning experiences by coordinating weekly field trips, guest speakers, experiential learning projects, team-building activities, and workshops • Develop community partnerships to share additional knowledge and resources with students• Encourage students to gain self-knowledge through self-reflection and future-oriented thinking • Evaluate student performance at end of course Show less

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  Missionside

  Nov 2019 - Sept 2020

  Virtual trainer (contract)

  • Virtually train and coach contact center employees via Adobe Connect for the 2020 Census Project• Facilitate new hire, updated, refresher, and remedial training to diverse audiences of 1-60 learners at different US sites• Complete and audit Daily Training Reports via Sharepoint to adhere to training compliance standards• Chosen as 1 of 4 trainers nationwide to audit and calibrate company-wide Quality Monitor assessments and scorecards• Partner with Supervisors and Operations Managers to improve assigned teams’ performance and adherence• Troubleshoot new hire technology issues and escalate accordingly• Collaborate with Supervisors and Operations Managers to problem-solve in a start-up environment Show less

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  Intouchcx

  Sept 2020 - Sept 2021

  Training facilitator

  • Dedicated trainer of Direct-to-Consumer new hire classes for New Balance Athletics• Develop and deliver 2-week training plans and curriculum to classes of up to 70 students via Zoom & Google Meet• Design agent knowledge base (FAQs, job aids, and training activities) from the ground up to reduce knowledge gaps• Train agents how to navigate systems: Salesforce.com (SFDC), Deck Commerce (OMS), Salesforce Commerce Cloud (SFCC)• Collaborate with New Balance leaders to improve Salesforce.com and newbalance.com user experience• Coach and up-train current agents on New Balance policies, procedures, systems, and de-escalation tactics• Partner with instructional designers to create technical eLearning courses in Rise/Articulate 360• Maintain up-to-date reporting on training progress, pain points, system access, and student retention• Modify & review trainee payable hours to ensure accurate compensation (SuperPunch)• Stay informed of current New Balance products and services for both consumers and dealers• Resolve trainee WFH technology and system access issues Show less

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  Empath health

  Oct 2021 - Jan 2024

  Talent development facilitator

  • Train all new employees on core nonprofit organizational values: empathy, safety, self-care, boundaries (Zoom)• Design and revise employee eLearning training modules on Articulate Storyline/Rise• Improved cross-departmental communication, accuracy & efficiency by implementing integrated New Hire Tracking Excel spreadsheet • Serve as sponsor on Belonging Committee and Career & Benefits Committee• Collaborate with HR, IT, Benefits, and Payroll Teams to improve new hire processes and procedures• Assist in training other facilitators on classroom management and facilitation techniques• Partner with Benefits Team to create employee benefits communications via Biteable, Vimeo, Canva, Prezi, Adobe Acrobat• Assist in administrating Articulate Learning Management System (Continua)• Earned Diversity & Inclusion Certificate from Cornell University Show less

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  University of north carolina at chapel hill

  Jan 2024 - now

  Organizational development training specialist

  • Develop training resources and materials for the University’s Division of Finance and Operations• Collaborate with subject matter experts (SMEs) to develop, deploy, and update instructor guides, quick reference cards, computer-based trainings (CBTs), train-the-trainer materials, and more