Experience

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  Elsafa language school

  Feb 2016 - Sept 2016

  It support specialist

  • Install software packages to all IT devices (PCs, laptops, printers and cell phones) • Manage the help desk system and provide technical support to the end user regarding trouble shooting, install required software • Follow up and monitor the LAN and WAN connectivity, analyze the root cause of the disconnection, take corrective actions to restore the connection to maintain the communication between internal and external devices.• Manage and control the firewall activities regarding check alarms, identify security issues and risk, implement new policies, develop current policies, configure VPN system, search for new security tools, control internet traffic and bandwidth to ensure high level of security of the IT infrastructure.• Manage, maintain and control the PBX telephone system to facilitate the communication between employees and external stallholder Show less

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  El shaheen group

  Sept 2016 - Aug 2017

  It support specialist

  • Install software packages to all IT devices (PCs, laptops, printers, Photocopy and cell phones) • Manage Microsoft Windows server2003, 2008, 2012 ,Windows client , Cisco Router and switch• Manage the help desk system and provide technical support to the end user regarding trouble shooting, install required software• Follow up and monitor the LAN and WAN connectivity, analyze the root cause of the disconnection, take corrective actions to restore the connection to maintain the communication between internal and external devices. • identify security issues and risk, implement new policies, search for new security tools, control internet traffic and bandwidth to ensure high level of security of the IT infrastructure. • Manage, maintain and control the telephone system to facilitate the communication between employees and external stallholder• Manage Exchange server•Remote maintenance for othercompany branches using TeamViewer• Manage eye Face device• Manage IP Camera and CCTV Camera•Daily backup of user data Show less

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  Royal lab معامل رويال لاب للتحاليل الطبية

  Sept 2017 - Nov 2018

  It specialist – royal lab

  • Computer Maintenance Software and Hardware Troubleshooting • Manage Microsoft Windows server 2003, 2008, 2012, Windows client, • Manage Cisco Router and switch• Manage virtual machines and ESXi hosts centrally.• Remote control at 60 branches in Cairo and 8 branches at upper Egypt • Managed VPN between main branch and other branches• Follow up and monitor the LAN and WAN connectivity, analyze the root cause of the disconnection,. • identify security issues and risk, implement new policies, search for new security tools, control internet traffic and bandwidth to ensure high level of security of the IT infrastructure. • Manage, maintain and control the telephone system to facilitate the communication between employees and external stallholder •Keep monitoring on a smart UPS which connected on each server in all branches • Manage IP Camera and CCTV Camera•Daily backup of user data Show less

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  Ibnsina pharma

  Nov 2018 - now

  It specialist