May Ashraf

May Ashraf

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location of May AshrafCairo, Egypt

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  • Timeline

  • About me

    Customer Success Manager | PMP

  • Education

    • Cairo University

      2013 - 2018
      B.Sc. in Computer Engineering

      Graduation Project: Developed an Automated Ambulance Inventory System to monitor and manage medicine stock across a national network of ambulances, enhancing emergency response capabilities.

  • Experience

    • Dell EMC

      Aug 2018 - Aug 2021

      - Supported sales and presales activities, assisting with technical support, quoting, and managing technical help desk tickets.- Developed comprehensive customer proposals and performed remote product demonstrations, enhancing client engagement and sales success.- Conducted technical presentations and prepared bid documents to effectively communicate the value and benefits of products to prospects.- Managed multiple project deadlines, including technical drawings and RFPs, to support sales engineers in meeting client needs. Show less

      • Sales Engineer Analyst

        Apr 2021 - Aug 2021
      • Associate Sales Engineer

        Aug 2018 - Apr 2021
    • VMware

      Aug 2021 - May 2024

      - Spearhead customer support initiatives, including the creation and deployment of subscription models and cloud services for vRealize Cloud.- Lead process enhancements, setting standard procedures and escalation policies to elevate team efficiency and customer satisfaction.- Mentor team members, fostering a culture of high performance, accuracy, and friendly service.- Drive strategic analyses of customer data to identify trends and develop actionable insights for enhanced customer success.- Cultivate pivotal relationships with key customers, significantly boosting retention and loyalty through meticulous service issue resolution and proactive communication. Show less

      • Customer Success Manager

        Jul 2023 - May 2024
      • Associate Customer Success Manager

        Aug 2021 - Jul 2023
    • IT-RANKS Technology

      Apr 2024 - now
      Customer Success Executive
  • Licenses & Certifications