May Ashraf

Experience

• 

  Dell EMC

  Aug 2018 - Aug 2021

  - Supported sales and presales activities, assisting with technical support, quoting, and managing technical help desk tickets.- Developed comprehensive customer proposals and performed remote product demonstrations, enhancing client engagement and sales success.- Conducted technical presentations and prepared bid documents to effectively communicate the value and benefits of products to prospects.- Managed multiple project deadlines, including technical drawings and RFPs, to support sales engineers in meeting client needs. Show less

  • Sales Engineer Analyst

    Apr 2021 - Aug 2021

  • Associate Sales Engineer

    Aug 2018 - Apr 2021
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  VMware

  Aug 2021 - May 2024

  - Spearhead customer support initiatives, including the creation and deployment of subscription models and cloud services for vRealize Cloud.- Lead process enhancements, setting standard procedures and escalation policies to elevate team efficiency and customer satisfaction.- Mentor team members, fostering a culture of high performance, accuracy, and friendly service.- Drive strategic analyses of customer data to identify trends and develop actionable insights for enhanced customer success.- Cultivate pivotal relationships with key customers, significantly boosting retention and loyalty through meticulous service issue resolution and proactive communication. Show less

  • Customer Success Manager

    Jul 2023 - May 2024

  • Associate Customer Success Manager

    Aug 2021 - Jul 2023
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  IT-RANKS Technology

  Apr 2024 - now

  Customer Success Executive