Leanne Lee

Experience

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  Fitness First Malaysia

  Jan 2009 - Jan 2010

  - Communicate all aspect of club responsibilities and activities to both internal and external sources to have better club performance through effective communication.- Responsible for building client leads and customer sales for membership.- To promote and sell the benefits of what our memberships, our people and our clubs have to offer. - Contacting prospects, following up on past members, service calls, ongoing daily lead generation selling memberships and developing a strong referral base to work from.- Having a commitment to achieving sales targets.- Attends sales training. Tunjukkan kurang - Perform front counter duties with professional manner and warm hospitality. - Assisted customer to maintain good customer relations through providing necessary information required by clients.- Handle club opening and closing procedures.- Administrate membership database into system.- Answering all incoming calls, proceed enquiry to correct departments.- Accurately process and record all transactions in receipt/ tax invoice. - Perform service calls.- Be familiar with all club activities.- Communicate all aspect of club responsibilities and activities to both internal and external sources to have better club performance through effective communication. Tunjukkan kurang

  • Membership Consultant

    Sept 2009 - Jan 2010

  • Front Desk Receptionist

    Jan 2009 - Sept 2009
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  Traders Hotels

  Jan 2011 - Jan 2011

  Guest Service Agent

  General Purpose-Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities-attend briefing in daily routine-answer calls professionally-respond to customer inquiries-research required information using available resources-handle and resolve customer complaints-provide customers with product and service information-enter customer information, preference for data entry.-process orders, forms and applications-identify and escalate priority issues-route calls to appropriate resource-follow up customer calls where necessary-complete call logs-produce call reports-calling wake up call-make sure service centre in clean and good condition.-cooperate with colleagues from different department closely to accomplish guest requests.Skills:* OPERA system* FCS* JDS Auto Wake Up Call* Inflasys Tunjukkan kurang

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  TM Info-Media

  Jul 2013 - now

  Sales Account Manager

  Knowledge in media advertising for both print and digital/internet media. General Purpose:-Growing advertisement sales revenue from existing advertisers and develops new business accounts.- Servicing existing advertisers.-To provide post-sales customer service support.-Persuading clients to buy advertising space or time.-Finding out who controls the advertising budget in target organisations and contacting them-Explaining the benefits of your medium, using statistics on readership or viewing figures-Offering a price and negotiating around it-Closing the deal and recording the details.- Following up with advertisers with their outstanding amounts.- Attends meeting and training provided by company.- Adapt to changes/ new features/ products/vision/ by company.Skills/ Knowledge:Examples:Print media : -Yellow Pages Directories Publication-Yellow Pages for home magazine-Switch on magazine-Destination Malaysia-Halal Pages, etc.Digital Media : -Yellow Pages Digital-Google Adwords-Hypptv Airtime-Non-exist Domain ( NXD)-TM Wi-Fi-Facebook ads-Website Builder- Attended Google Adwords training and passed Google Adwords exams with 85% score rate.-Knowledge in creating facebook pages ( advertise, generate traffic to website, build awareness, generate leads & calls ) Tunjukkan kurang