Kenneth Ratliff

Experience

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  EarthLink

  Feb 1999 - Jul 2001

  Technical Support

  Level I supported consisted of fielding calls from customers and resolving whatever technical difficulties they may have been having with our service. Support was provided via phone, email, IRC, and TTY Interface. Monitored the condition of the network and alerted the Network Operations Center if any difficulties were found. Supported and configured company shipped hardware including Network Interface Cards, Cable Modems, DSL Modems, Analog ModemsLevel II support consisted of all the duties of a Level I technician, with added responsibility of functioning as internal support for Level I technician’s experiencing difficulty in assisting customers. Handled any issues that needed to be escalated beyond Level I support and assumed the role of a supervisor when necessary. Show less

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  Frontline Managed Services

  Sept 2004 - Nov 2004

  Help Desk Analyst

  Level I support, consists of fielding calls from a myriad of law firms. Support provided via phone, email, and voicemail. Responsible for troubleshooting and resolving all issues called into the Help Desk. Supported applications include, but not limited to, the following: iManage, WorldDox, Microsoft Word, Excel, Outlook, PowerPoint, Citrix Metaframe, pcAnywhere, CarpeDiem, Novell Netware, SoftWise, WordAssist, and Deltaview.

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  Avnet

  Nov 2004 - Sept 2007

  Cisco Auditor

  Operations position responsible for testing and certifying that all inbound equipment met company standards. Responsible for assisting the Engineering department with their day to day duties, including upgrading IOS images, custom configuration of hardware to meet customers needs, and outbound testing of all equipment. Vendors included, but not limited to: Cisco, Juniper, Foundry, Extreme, and Nortel.

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  NationalNet, Inc.

  Sept 2007 - Aug 2010

  System Administration for a major web-hosting company. Duties include but are not limited to: installation of operating system/software, system recovery, hardware replacement, troubleshooting, system tuning. Responsible for monitoring network/server performance and stability in the Network Operations Center as part of a 24/7/365 support operation. Operating Systems include: Debian, CentOS, Red Hat Enterprise, FreeBSD, Windows Server 2003RC2Additional duties have consisted of: Running and punching down new cable for network connectivity and limited network maintenance Show less

  • System Administrator 2

    Jun 2008 - Aug 2010

  • System Administrator 1

    Sept 2007 - May 2008
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  Dell SecureWorks

  Aug 2010 - Jan 2012

  Corporate Security Operations Engineer

  -Network Support for Enterprise network-Linux Administration of backend Enterprise systems-First Responder for internal security incidents

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  Comcast

  Jan 2012 - Sept 2015

  Responsible for all IP enabled devices in Comcast's Central Division Responsible for all IP enabled devices in Comcast's Central Division

  • Engineer 3, Network Operations, Central Division

    Apr 2012 - Sept 2015

  • Contractor

    Jan 2012 - Apr 2012
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  Cisco

  Aug 2016 - now

  Network Consulting Engineer

  Involved in a major project to redesign and refresh campus networks at multiple sites for a client of Cisco Advanced Services