Vincent Rosas

Vincent Rosas

Firedog

Followers of Vincent Rosas226 followers
location of Vincent RosasIdaho Falls, Idaho, United States

Connect with Vincent Rosas to Send Message

Connect

Connect with Vincent Rosas to Send Message

Connect
  • Timeline

  • About me

    Technical Support Specialist | Delivering exceptional customer service and resolving technical issues

  • Education

    • Thomas Downey High School

      1998 - 2002
      High School Math, Physics, Chemistry

      Activities and Societies: Yearbook/Newspaper Editor, Academic Achievement Club President General Education with a focus on math and science. Took high level math and physics classes as well as Index Editor for Senior year Yearbook

    • Southern New Hampshire University

      2015 - 2021
      Bachelor’s Degree Information Technology 3.796

      Activities and Societies: Magna Cum Laude Completed BS in Information Technology w/conc in Cybersecurity

  • Experience

    • Circuit City

      Nov 2003 - Mar 2009
      Firedog

      delivery and setup of pc and home theater equipment. pc diagnostic and repair, network installation

    • Go2IT Group

      Sept 2008 - Oct 2016
      Local Contractor

      Installed and configured wireless POS scanners for all registers at BestBuy in Tracy, CA. Installed wireless POS registers and tablets for multiple Bestbuy locations in California. Performed upgrade of registers at multiple Bestbuy locations in California to all-in-one registers. Installed and configured POS terminals, back-office computers, and store service at Justice/Limited location in Tracy, CA. Completed hardware and software upgrade of registers at Charlotte Russe in Dublin, CA. Supervised replacement of all company desktops being upgraded from Windows XP to Windows 7 at DoubleTree Hotel in Modesto, CA. Configured network drives and printers on each desktop. Reinstalled company software per guidelines Work on solo projects and group projects Show less

    • AT&T

      Oct 2009 - Mar 2013
      Retail Sales

      sales of equipment and services for home and mobile use. bill analysis for customers to ensure proper billing. handling customer escalations for dissatisfied customers. recommendation of plans for customers based off usage and budget

    • The Wireless Stores, Inc

      Jan 2014 - Mar 2014
      Retail Assistant Manager

      handling customer issues, sales, coordinating schedules for multiple locations, inventory management. supply ordering, monthly sales quotas. training new associates. training existing associates on new products and services. jhj

    • ADT

      Apr 2014 - Aug 2014
      Residential Sales Representative

      Residential and small business in home sales. customized solutions to fit customer needs and budget. created prospect lists to call and go canvasing neighborhoods. Networking and advertising on social media

    • Lyft

      Jul 2014 - Aug 2016
      Driver/Contractor

      Driving people around town. Making sure they arrive on time and safely.

    • TeleContact Resource Services, a division of eContactLive, Inc.

      Mar 2015 - Aug 2015
      Agent

      outbound business to business telemarketing. setting appointments with managers and corporate officers to meet with various business.

    • ActionLink

      Sept 2015 - Mar 2016
      Assisted Sales Rep - Intel

      Partner with Best Buy sales associates to help drive sales of Intel based desktop computers, laptops, two in ones, and tablets. Train Best Buy sales associates in general sales skills.

    • LinkUs Enterprises

      Aug 2016 - Oct 2016
      Installer

      Installed Satellite TV service. Responsible for maintenance for my company vehicle Responsible for maintaining product inventory in my company vehicle

    • QPCS, LLC - Technology Integration Experts

      Oct 2016 - Jul 2020
      Senior Technical Engineer

      Installation and configuration of various video management systems. Experience with multiple VMS including Milestone, Genetec, and ExacqVision. Experienced in camera hardware from Axis, Hikvisioin, Messoa, and Bosch. Configuration of networking equipment for security and remote access. Familiar with Cradlepoint, Cisco, Linksys, Netgear, and Encore. Responsible for installation and configuration of Windows and Ubuntu on both native and virtual systems. Also required to remote troubleshoot various network, software, and hardware issues. Certified to design and install Milestone Systems VMS. Certified on Axis hardware installation and configuration. Certified on Genetec installation and configuration. Certified on Milestone design, installation, and configuration. Managed traditional tech support customers with issues in Windows Server/10/7/XP, networking, peripheral setup, troubleshooting remotely and regular on-site visits. Trained field installer on technical aspects of installation. Trained new engineers Show less

    • IntelliSite

      Oct 2016 - May 2023

      Manage installation schedule, ensure profitability on installation side of business. Manage field techs to reduce cost overruns. Train field techs on technical aspects of installs to increase productivity and versatility. Manage equipment builders to minimize downtime. Manage warehouse to ensure parts needed for install and builds are in stock or ordered in a timely manner. Manage vehicle and equipment maintenance. Ensure equipment is properly documented and configured before install. Train new engineers on policies, procedures, and best practices. Show less Installation and configuration of various video management systems. Experience with multiple VMS including Milestone, Genetec, and ExacqVision. Experienced in camera hardware from Axis, Hikvisioin, Messoa, and Bosch. Configuration of networking equipment for security and remote access. Familiar with Cradlepoint, Cisco, Linksys, Netgear, and Encore. Responsible for installation and configuration of Windows and Ubuntu on both native and virtual systems. Also required to remote troubleshoot various network, software, and hardware issues. Certified to design and install Milestone Systems VMS. Certified on Axis hardware installation and configuration. Certified on Genetec installation and configuration. Certified on Milestone design, installation, and configuration. Managed traditional tech support customers with issues in Windows Server/10/7/XP, networking, peripheral setup, troubleshooting remotely and regular on-site visits. Trained field installer on technical aspects of installation. Trained new engineers Show less

      • Installation Manager

        Jul 2020 - May 2023
      • Senior Technical Engineer

        Oct 2016 - Jul 2020
    • EPIC iO Technologies

      May 2023 - now
      Tier 4 Support Manager

      Escalation contact for lower tiers and other departments.Creating training material and documentation for department. Authored 8 internal use KB articles Authored 3 customer facing KB articlesHosted multiple customer training sessions.Coordinated with internal field teams and external contractors for on-site repairs.

  • Licenses & Certifications

    • Foundational Support

      Zendesk
      Nov 2022
      View certificate certificate
    • Cradlepoint Certified Network Professional

      Cradlepoint
      Oct 2020
      View certificate certificate
    • Cradlepoint Certified Network Professional - 5G

      Cradlepoint
      Feb 2023
      View certificate certificate
    • Security Center - Omnicast Technical Certification

      Genetec
      Feb 2019
    • Security Center - Enterprise Technical Certification

      Genetec
      Feb 2019
    • Microsoft Certified Professional

      Microsoft
      Oct 2006
      View certificate certificate
    • Milestone Certified Integration Technician

      Milestone Systems
      Jun 2021
    • Milestone Certified Design Engineer

      Milestone Systems
      May 2021
    • Axis Certified Professional

      Axis Communications
      Mar 2018
    • Cradlepoint Certified Sales Professional - 5G

      Cradlepoint
      Feb 2023
      View certificate certificate