Vincent Rosas

Experience

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  Circuit City

  Nov 2003 - Mar 2009

  Firedog

  delivery and setup of pc and home theater equipment. pc diagnostic and repair, network installation

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  Go2IT Group

  Sept 2008 - Oct 2016

  Local Contractor

  Installed and configured wireless POS scanners for all registers at BestBuy in Tracy, CA. Installed wireless POS registers and tablets for multiple Bestbuy locations in California. Performed upgrade of registers at multiple Bestbuy locations in California to all-in-one registers. Installed and configured POS terminals, back-office computers, and store service at Justice/Limited location in Tracy, CA. Completed hardware and software upgrade of registers at Charlotte Russe in Dublin, CA. Supervised replacement of all company desktops being upgraded from Windows XP to Windows 7 at DoubleTree Hotel in Modesto, CA. Configured network drives and printers on each desktop. Reinstalled company software per guidelines Work on solo projects and group projects Show less

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  AT&T

  Oct 2009 - Mar 2013

  Retail Sales

  sales of equipment and services for home and mobile use. bill analysis for customers to ensure proper billing. handling customer escalations for dissatisfied customers. recommendation of plans for customers based off usage and budget

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  The Wireless Stores, Inc

  Jan 2014 - Mar 2014

  Retail Assistant Manager

  handling customer issues, sales, coordinating schedules for multiple locations, inventory management. supply ordering, monthly sales quotas. training new associates. training existing associates on new products and services. jhj

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  ADT

  Apr 2014 - Aug 2014

  Residential Sales Representative

  Residential and small business in home sales. customized solutions to fit customer needs and budget. created prospect lists to call and go canvasing neighborhoods. Networking and advertising on social media

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  Lyft

  Jul 2014 - Aug 2016

  Driver/Contractor

  Driving people around town. Making sure they arrive on time and safely.

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  TeleContact Resource Services, a division of eContactLive, Inc.

  Mar 2015 - Aug 2015

  Agent

  outbound business to business telemarketing. setting appointments with managers and corporate officers to meet with various business.

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  ActionLink

  Sept 2015 - Mar 2016

  Assisted Sales Rep - Intel

  Partner with Best Buy sales associates to help drive sales of Intel based desktop computers, laptops, two in ones, and tablets. Train Best Buy sales associates in general sales skills.

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  LinkUs Enterprises

  Aug 2016 - Oct 2016

  Installer

  Installed Satellite TV service. Responsible for maintenance for my company vehicle Responsible for maintaining product inventory in my company vehicle

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  QPCS, LLC - Technology Integration Experts

  Oct 2016 - Jul 2020

  Senior Technical Engineer

  Installation and configuration of various video management systems. Experience with multiple VMS including Milestone, Genetec, and ExacqVision. Experienced in camera hardware from Axis, Hikvisioin, Messoa, and Bosch. Configuration of networking equipment for security and remote access. Familiar with Cradlepoint, Cisco, Linksys, Netgear, and Encore. Responsible for installation and configuration of Windows and Ubuntu on both native and virtual systems. Also required to remote troubleshoot various network, software, and hardware issues. Certified to design and install Milestone Systems VMS. Certified on Axis hardware installation and configuration. Certified on Genetec installation and configuration. Certified on Milestone design, installation, and configuration. Managed traditional tech support customers with issues in Windows Server/10/7/XP, networking, peripheral setup, troubleshooting remotely and regular on-site visits. Trained field installer on technical aspects of installation. Trained new engineers Show less

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  IntelliSite

  Oct 2016 - May 2023

  Manage installation schedule, ensure profitability on installation side of business. Manage field techs to reduce cost overruns. Train field techs on technical aspects of installs to increase productivity and versatility. Manage equipment builders to minimize downtime. Manage warehouse to ensure parts needed for install and builds are in stock or ordered in a timely manner. Manage vehicle and equipment maintenance. Ensure equipment is properly documented and configured before install. Train new engineers on policies, procedures, and best practices. Show less Installation and configuration of various video management systems. Experience with multiple VMS including Milestone, Genetec, and ExacqVision. Experienced in camera hardware from Axis, Hikvisioin, Messoa, and Bosch. Configuration of networking equipment for security and remote access. Familiar with Cradlepoint, Cisco, Linksys, Netgear, and Encore. Responsible for installation and configuration of Windows and Ubuntu on both native and virtual systems. Also required to remote troubleshoot various network, software, and hardware issues. Certified to design and install Milestone Systems VMS. Certified on Axis hardware installation and configuration. Certified on Genetec installation and configuration. Certified on Milestone design, installation, and configuration. Managed traditional tech support customers with issues in Windows Server/10/7/XP, networking, peripheral setup, troubleshooting remotely and regular on-site visits. Trained field installer on technical aspects of installation. Trained new engineers Show less

  • Installation Manager

    Jul 2020 - May 2023

  • Senior Technical Engineer

    Oct 2016 - Jul 2020
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  EPIC iO Technologies

  May 2023 - now

  Tier 4 Support Manager

  Escalation contact for lower tiers and other departments.Creating training material and documentation for department. Authored 8 internal use KB articles Authored 3 customer facing KB articlesHosted multiple customer training sessions.Coordinated with internal field teams and external contractors for on-site repairs.